T-Mobile home internet unstable with online meetings
I've been a home internet customer for about 4 months. I'm in a rural area with no other real options. The service works well with streaming video. But I have major issues with Zoom, Teams, Skype, Facetime and other realtime meeting tools. The audio/video cut out every few minutes. I've noticed, while doing speed testing, that my data speed periodically hits zero every few minutes then returns to normal speed. It isn't noticable with video streaming, I assume because there is a buffer for a few seconds. This issue makes working from home difficult since I must attend online meetings. My current solution is to use my Verizon cell phone hotspot during each meeting. T-Mobile support keeps telling me the "tower is being upgraded". For 4 months!? Any suggestions for settings changes would be appreciated. FYI - I have the white box router not the newer grey "trash can".
T-Mobile service has gotten progressively worse
I've had T-Mobile service for the last 8 months. For the first 6 months it was fantastic. I was getting 800+ download speeds and almost 100 upload speed. Over the course of the last 2 months I have been switched to their 4G service in which I'm only getting an average of about 120 download and about 5 upload. I've called multiple times and I get the same excuse every time which is they are upgrading their towers. I am positioned almost in the center between three towers and one of them. I'm about a quarter of a mile away from. I can see it from my house. I'm fed up with this low bar of service. As I'm typing this out I have another ISP installing fiber. As soon as he is done, I am calling T-Mobile to cancel my service. I wish you all the best of luck with T-Mobile and I hope that their service gets better for the rest of you who are having issues. As for me, my wife and I both work from home and we can't work with this slow service.Samsung Galaxy S23 Plus and Simple Choice Unlimited plan
I have had my Samsung Galaxy S23 Plus for a year now. Since the beginning, I have had numerousissues of: notreceiving text messages, both with non T-Mobile users andT-Mobile users. on occasion not being able to send a text messages text or photo gets sent 5 or6 times to a non-tmobile user, while on my end it shows that message has failed to send I have done numerous trouble shooting sessions with T-Mobile and Samsung. Switched from Google messaging to Samsung messaging. Switched out physical SIM card once last year, and then most recently got an ESIM. I also got a replacement phone about 2 weeks ago. Nothing has helped the text messaging issue. When I look at network connections for my phone, it shows 5G and 2G network options. My question is: Does the fact that I have an older Simple Choice Unlimited plan have any effect on my current 5G cell phone? When I try to click on plan details, the Simple Choice plan talks about 4G unlimited. No where in the plan description does it talk about 5G. In other words, do I need to switch to an updated phone planin order to get this text messaging issue resolved? Or is the real issue network congestion? Anyone else have this issue?
Spotty Service 98390
For the past two weeks, we've had limited service at our home address. I've been to the local store and they checked my settings and replaced SIM card. Called customer service and they "boosted" my signal from their end. Was told tower 85036 is malfunctioning. The tower is within line of sight of my home. We are unable to send texts, send or receive calls or use our data. Currently, to utilize our phones, we are required to leave our home and drive to a location with adequate service. Every once in a while we'll pickup an LTE signal at home but normally it's "E". We've lived in the home for 23 years and have never had an issue with coverage. I am wondering if anyone else has faced a tower performance issue and how long it took to resolve the problem?And, are others in my area experiencing performance issues? At this point, I'm not exactly sure what I'm paying for...Strong Signal on 5G/4G - Slow or No Data Speed
Hi everyone, I'm experiencing issues having full 5G bar strength, but really slow or non-existent data speeds. When switching to 4G, this also happens. I've noticed it most when in rural areas. (I'm using a Google Pixel 7 Pro, latest OS updates, and latest app updates.) Any advice on how to resolve this issue? Thank you, everyone!
Slow 5G/4G on Franklin Wireless Jextream RG2100
I have had the 100GB plan for about a month. My service has been spotty and inconsistent. I have talked to technical support a few times, they check my area and say 5G is impacted so I try to use 4G. I have only experienced 4G speeds once. Earlier I have had Tmobile replace the sim card. I am getting <10Mbps down and typically 1-0.01Mbps up with high pings. I have tried using cloudflares DNS server 1.1.1.1, I have tried NextDNS, I have tried a VPN, I have tried the different APNS. Anything I am missing?
High-Speed Internet Gateway does not work with some apps on T-mobile Home Wifi Internet
I don't know if anybody can help. Encountered a few deal breaking moments with T-mobile Home Wifi internet. I get a whopping 100-235mbps with my High-Speed Internet Gateway but it prevents full access to apps causing extreme lag spikes, pages not loading and video not playing with Amazon Prime Video (on PS4 and on Amazon Fire Stick 4k), TD Ameritrade trading platform for Windows 10, and to a lesser extent apps like Epic Games on PC I also have T-vision TV package, that works fine. So does Netflix. Epic games was able to be fixed once telling PC to use Google DNS 8.8.8.8. and 8.8.4.4. respectively. I had to use Nord VPN to get TD Ameritrade to function correctly without freezing at times, DNS change did not work here. Amazon prime video is still a no go, constantly stops and takes a long time to load again only to stop again. DNS change also did not resolve the issue. It should still work with Nord VPN because it bypasses all T-Mobile filters, but I did not buy T-mobile Home WiFi internet to need the VPN all the time, so I did not bother trying VPN with Prime Video. Is that something we can possibly fix in firmware? And soon please? Speaking of firmware. There is no place to get a new Firmware update which the High-Speed Internet Gateway critically needs. It lacks too many features. One the most needed features is to allow the High-Speed Internet Gateway to turn in just a modem and turn off all routing features so that users can bring their own independent routers to handle DHCP and other advanced functions. High-Speed Internet Gateway also has a bug where I can not fully disable all of the WiFi Signals. You can stop broadcast and SSID from being announced and reduce the radio power for 2.4ghz and 5ghz from 100% down to 12% but it is still not entirely off. I can still see a 5ghz band displaying a signal and allows me to connect when WiFi is supposed to be disabled. Apparently there is a 5Ghz low and 5Ghz high antenna mode. And the 5ghz high is the one that remains visible and usable. Can not be turned off. I don't want to use the hub for wifi, just want to use hard wired internet. I hope to see these issues addressed in the next firmware update with a resources on where we can obtain the new firmware update file as right now there is no information on that anywhere for the new High-Speed Internet Gateway. At the very least I want to see the simple feature of turning the gateway into a modem all by itself and I can handle all the routing on my end instead and if it comes to it I can do a whole house VPN that way and bypass all the problems. Older gateways had the expert mode from what I could see, please bring that back too if you can. Thank you for reading! And for the help! Mike P.S. I have already tried turning it off and back on again, obviously does not work. VPN seems to be the only way to bypass all the problems, but since the unit can not disable routing to act solely as a modem, I can not use a separate router for DHCP and to run VPN for the whole house.Help figuring Moto G6 compatibily w/3G, 4G, 5G
I just spent the last month trying to understand why my phone shut down and now believe that my previous company (I am joining TMobile as of yesterday)did not inform we as to "why" my phone was deemed incompatible with the new SIM they sent out. Can someone help me with making sure my phone is only 3G, not 4G for sure? It is only about 2-3 years old, but still running V. 9 Android, but it won't update to any later version. It's a Moto G6 said to have come out in 2018. I am thinking it is the phone itself, and TMobile just told me yesterday my phone will work with the plan I ordered. I am concerned that I am getting (in the mail) a SIM for just 3G, or, TMobile Sales person is sending me a 4 or 5G that won't work on my phone either. Can someone help me? Thanks for any help/suggestions, Denise PS I have no problem going ahead an buying a new phone as I am finding my Moto G6 is outdated and the way technology is moving so fast, it's either sink or swim ;)
5G speeds on wifi, but 4g speeds on ethernet
Hi, Got t mobile home 5g about 2 weeks ago. During the first week, speeds were fantastic, 650 down 40 up, on band n41. Afterthat first week, the router rebooted itself on its own and when it came back I had a new ip, but the speed was still the same. I was curious as to if you get assigned a new ip every time you reboot, so I did it again and confirmed you do get a new ip. This time when I checked the speed after rebooting it manually, I dropped to 150 down 30 up (band b66). Tried rebooting it a few times and couldn't get back on the good speed band (probably due to the location but I cba to move it around). Keep in mind this is all being done on my computer that's connected with ethernet. The weird part is, when I connect up to the router via my phone's wifi, I'm still getting 650 down and 40up. It's literally just the ethernet that drops the speed and uses the b66 band while my phone still is using the n41, which makes very little sense to me since they are both connected to the same router. Seen quite a few topics and posts with people discussing how their router is not able to be locked onto a particular band and figured I would share my experience and would also note that putting in that feature of band locking would be greatly appreciated by everyone.T-Mobile Home Internet Slow IPv4
Hi all, I'm having a terrible experience lately using the T-MobileTM-RTL0102. More with IPv4 than IPv6 For example, when pinging bing.com on Windows >ping bing.com -4 Pinging bing.com [204.79.197.200] with 32 bytes of data: Reply from 204.79.197.200: bytes=32 time=333ms TTL=117 Reply from 204.79.197.200: bytes=32 time=222ms TTL=117 Reply from 204.79.197.200: bytes=32 time=227ms TTL=117 Reply from 204.79.197.200: bytes=32 time=509ms TTL=117 Ping statistics for 204.79.197.200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 222ms, Maximum = 509ms, Average = 322ms and with IPv6, not as bad: >ping bing.com -6 Pinging bing.com [2620:1ec:c11::200] with 32 bytes of data: Reply from 2620:1ec:c11::200: time=50ms Reply from 2620:1ec:c11::200: time=85ms Reply from 2620:1ec:c11::200: time=93ms Reply from 2620:1ec:c11::200: time=72ms Ping statistics for 2620:1ec:c11::200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 50ms, Maximum = 93ms, Average = 75ms When I use my iPhone as hotspot, I get reasonable ping and have reasonable experience. It is not just ping, it's IPv4 site. If I can't access the site with IPv6, it will use IPv4 and the experience is horrible. This oddly started when I began to use alternate DNS 8.8.4.4, 1.1.1.1, 9.9.9.9 with my internal Asus router and/or the T-Mobile router and DNS over TLS (DoT). I'm not quite sure when but it was within the last few days and that has been my only major configuration changes. I'm not using the 5G router as the one wasn't able to work in my area due to it trying to use multiple towers that were further away than closes causing worse experience than closest one. I did contact T-Mobile twice today and after a power off and back on, it improved a bit but was not as good as a week ago. Any advice appreciated to get this working like a good ISP should be. Thanks, Jason
