N71 5g band FULL BARS fast download and upload and low latency, but this....
I monitor my connections in real time. The 5g band of N71 running at the lower frequency is super great, full signal bars and gives me superb performance. The LTE band will change in an ongoing loop of LTE B2 connecting instantly to 5G N71, then dropping N71 and going to LTE B66 and reconnecting instantly to 5G N71, then dropping my 5G N71 band to allow LTE B71 while searching for a different 5G signal than 5G N71, then cycling back to LTE B2 and instant 5G N71 connection and continuing this loop of cutting my 5G service which does not need disconnected from as it is near perfect and FULL signal. B71 has the same full signal strength as the 5G N71 yet upon either the tower or the gateway or both <according to tech support I just got off the phone with>, the powers that be will not allow my GREAT N71 connection to stay connected at all times. She could not provide me the answer as to why this happens and why I cannot stay on a working 5G signal that is great. Upon asking if I got my own gateway and committed the band selection to stay on N71 if the signal would hold at all times. She said it would be something to test as she does not know and informed me there is no higher level of tech support or anyone in the whole company that could help with this and explain why this is going on. Someone does have control of this in Tmobile somewhere. How come I cannot get my internet 5g to stay connected to the 5G band of N71 as no other 5G bands will connect at all when I am receiving a FULL Strength signal of the lower frequency 5G band N71 when it goes through this cycle loop, causing severe latency issues and hindering me from staying connected to a 5G signal which is working flawlessly as I do pay my bill and should be able to stay on a near perfect 5G signal on band N71? I lose my perfectly working 5G internet due to the releasing of the signal as either the tower, gateway or BOTH are working against this.Support can offer NO ANSWER at all….who do I talk to so that I can get the service I pay for and is proven to be working flawlessly when the service provided by TMOBILE is being completely DUMB sand STUPid for a lack of better words? I pay for 5G please let me use the signal that is in my house coming to my gateway at the best connection I have ever had in my residence on the N71 5G band. My internet is advertised as Tmobile 5G home internet, says it on the bill. Am I not being denied the service I pay for? for whatever reason? 5G band N71 works flawlessly and the technology they are using or the code which is running the tower and/or gateway is denying me of great 5G internet and Tmobile is not providing the working 5G N71 signal to do the job I am paying them for. Gracias.
Arcadyan KVD21 Will not connect to internet on Band N41. N71 works fine
I've called the customer support hotline 4 times in the past two days. I lose all internet when my gateway connects to band N41. If I try to block the signal using stuff like aluminum foil and walls I can get it to reconnect to N71 for a little while, but then it will reconnect itself to N41 again and I'll lose internet all over again. Can we PLEASE get channel/band locking on gateways! I will continue going through warranty replacements, costing T-Mobile money, if yall see no reason not to give customers what we want.
A possible solution to speed issues (N71 vs N41)
Some background: My Arcadyan KVD21 gateway became super slow about 3 weeks ago. The config app said that I had good SN, etc, but I was always connecting a slow N71 tower that's a mile or so from my house with clear line-of-sight. Maybe there was an upgrade to this tower or whatever, but when I was originally getting >100 Mbps I was now crawling at a snail's pace. Cellmapper showed another tower on the opposite side of my home, about 3 miles away. No line-of-sight. So I concluded that I need to try to connect to this other tower. Today I located a place in my garage - in front of a window turned 90 degrees away from the tower - and I'm getting N41 with up to 90 Mbps downloads and 30 Mbps uploads! I only hope this continues to work. Hopefully they'llupgrade the N71 tower. My suggestion to those of you who are getting slow speeds is to keep on moving the gateway around and rotating it until you get N41.
Home Internet slow speed anyway to force b12?
Hi everybody new to the community hope everyone is doing well 🙂 I'm currently on my 2nd Nokia 5g21 gateway which seems to connect to b12 temporarily kick over to b2 primary n71 secondary which creates a miserable experience about 3 down and about the same up I was if there is anyway I can or someone can force b12 on this device it would seem to be the only way at this point I could have a meaningful internet connection with this service thanks everyone for their time