Why is the Home Internet Gateway functionality crippled?
I have ArcadyanKVD21, and while I am thoroughly impressed with the speeds from the device on the T-Mobile 5G network, I am disgusted by the lack of any ability to properly manage & (more importantly)secure thisdevice. This trade between speed and security is insulting and offensive to me as a technologically adeptSecurity professional, andexacerbatedby the fact thatT-Mobile continues to fail when tasked with protecting user account PII data. The inability to perform certain key functions completely disappoints me. Below are the primary issues and concerns,which *MUST* be resolved to keep me as a customer: Cannot perform setup /administrativetasks via wired interface. Current (internal)web interface only offers a "basic" informational portal. Cannot completely disable (turn off) WiFi, (likely due to the above). What (few) administrative tasks that are available, requires:download &installation of a worthless"mobile app", which also requires the device be connected to the local WiFi network. Current administrative functions are limited to 3 tasks,changingthe:administrative password, WiFi password, orname of the WiFi SSID. T-Mobile Internet app losesany/allfunctionalitybeyond the local network. If the gateway is connected to the internet, and the device with the app is as well, then there should be no valid reason to require "local" access, especially if the next point is true… As this prevents a parental/guardianauthority from managing the device while travelingoroutside the home (at work). T-Mobile app does not permit multiple instances of the app to be logged in with the same account/credentials. (per T-Mobile technical rep) What absolutely perplexes me is that many (if not all) of these points DID NOT EXIST when I reviewed an earlydevice around one (1)yearago… So why "cripple" the functionality?!?
5G modem keeps losing 5G
My 5G modem (arcadyan) keeps randomly losing 5G connection. It happens randomly and once or twice a month. When it loses 5G, it switches to 4G which works but is obviously slower. There are cases where 4G also slows downs to a few kb/s. The only solution is to unplug and restart. Another problem is that I have my own router connected through Ethernet. I don't use the T-Mobile modem wifi. Whenever I restart the modem, 5G won't come up if the Ethernet cable is plugged. The only way to get 5G is to restart the modem with Ethernet unplugged and connect Ethernet once the modem locked on 5G. Sounds like bad firmware on that modem. Am I the only one experiencing this ? Obviously T-Mobile customer service has no clue. The only thing they suggest is to restart the modem.
Arcadyan KVD21 ethernet
I have the Arcadyan gateway whic h seems to work ok for the most part. My issue is the ethernet speed compared to the wireless speed. With wireless I usually get over 100MBS. With ethernet usually the best I can do is rougly 20MBS. No way should wired be slower than wireless. I know it is not my computer as I have not yet cancelled my Xfinity service and I get around 920MBS with Xfinity. Is it the hardware in the Arcadyan or the firmware that T-Mobile is using? And what would be the advantage of slowing down the ethernet ports? I, like a lot of people, only want to plug my existing router into the gateway so I don't have to reconfigure my home network. T-Mobile support says the only option at this time is a replacement with another Arcadyan. I would like to try the Sagemcom but right now that doesn't seem to be an option. Thanks for any anelp.
