T-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I've received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month. We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill. I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.
T-Mobile is scammer!
I went to the store for upgrading my phone V+ and they gave me another V+. I used Chat for making sure what happen Danicamarie wrote me it was a promotion for me and now I have two phones in my line and one is free by the T-Mobile Promotion (scam). I wrote I do not want surprises but Danicamarie wrote I should not worry, this is a promotion and second phone will be totally free. My ex girlfriend bring her iPhone (she bought in Apple Store) and T-Mobile take like one month to complete her transfer phone number after many problems. My ex girlfriend she did not like T-Mobile and she transfered her phone number out of T-Mobile to another carrier. But T-Mobile actually created a third Revvl V+. I actually have two physically Revvl V+ phones with its own boxes but I have actually three Revvl V+ phones in T-Mobile system, three different IMEI, ID and one of those is the "promotion" (scam), another should be mine but another T-Mobile is using my ex girlfriend name and her phone number for creating an imaginary third Revvl V+. This means: I have two physical devices, one was a "promotion" but T-Mobile has three in system. I am charged for 2 phones, the "promotion" was not real and T-Mobile is using the identity of my ex girlfriend for charging two phones when I have two and one was "promo". Cramming, false advertising, use of identity and data of someone never had a Revvl V+, scamming, bad company practices. The actual customer service like always are using words as: "i am in your side", "apologizes for all inconvenience" but they are not solving. And the last "expert" Juanita with her Supervisor wrote me: "the promo was two years ago", I like the plans but T-Mobile is very disorganized with data and bills or they are just very dishonest company. T-Mobile act as a scammer company. They are a scammer by their behaves and practices.refund runaround
I switched all my lines over to a different carrier months ago and keep getting a billing summary from T-Mobile showing a credit of $37.72. I have called them about 6 times now trying to get my money refunded with no luck. The first time, back in December, I was told they would credit my original payment method. I never received it. Called again in January and they said it couldn't go back to my credit card because it had been over 90 days since I had service. They told me they would issue a gift card. Never received it. Called back today and they still didn't know what was going on. Said that the request had been declined but could not seem to tell me why. Asked to speak to a supervisor 3 times and all 3 times I was disconnected with no call back even after giving them my number in case we got disconnected. I am beyond fed up. I spent over an hour on the phone with them today alone and got nowhere.
