AutoPay Change Causes Us to Lose Phone Insurance Benefits
By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card. I understand that credit card processing is more expensive than bank or debit, and I'd be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary. Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I'd have to pay? Gracias
Why are we being penalized suddenly for paying with a credit card?
I have been with T-Mobile andhave used my credit card with autopayfor 5 years. Now all of the sudden I am being charged a $5 fee every month even though I'm enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don't use my debit card for anything and I'm not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I'm seriously considering switching to another carrier.disappointed - doing away with the credit card autopay discount.
I am very disappointedthat you are doing away with the credit card autopay discount. As you seem to be concerned with "security" - thats the first thing i see when i login.. I do not own a Debit Card and I don't give out my Bank information. And before anyone says the Credit card companies increased the %.. the increase of credit card fees (based on my bill) would be $9.25.. why then am i losing $20?
$10 surcharge for credit card payments
I just saw my first bill without autopay discount for credit card payment. My wife and I are retired and on a fixed income. This $10/month is meaningful to us. I worked in banking for nearly 40 yrs. It can only cost a merchant with T-mobile's volume ~2% for credit card processing. That's less than 2 bucks. We will be shopping alternatives. Shameful!
billing system is not working - website, app, call center and store
Very frustrating that I am trying to upgrade both my watch and cell phone, and for over a week T-Mobile app, call center, website and in store give me the same "error message" cannot process payment, call us. For what is worth, I tried with an amex, master card and visa all from different banks, all of them working, including one of them was just charged through auto-pay for my monthly bill. I strongly recommend t-mobile systems to fix it in a more prompt way, if not, consider notto offer them? It is easier to go to an amazon or a best buy and just buy the devices, caveat, and also making it easier to switch providers. Very disappointing to see these type of billing/invoicing systems fail in year 2023 from TMobile - this is not good for business nor longevity.
Credit Card payments
T-Mobile eliminating the discount for credit card payments is a REALLY bad business decision. It means T-mobile is struggling financially, and penalizing its customers for it. Bad look T-mobile. Forcing us to give up the credit card payments by penalizing us with eliminating discounts is NOT the right way to go. My credit card offers protections for lost/broken phones which I will not have with other payments. Additionally, I want to be able to have the choice of deciding which payment option I have. Eliminating the discount for credit card payments is not giving us a choice, it is penalizing us for credit card payments. The question is: how much longer is T-mobile going to be financially solvent? Time to start looking at other phone companies. Really sad, T-mobile was such a good company.Why doesn't t-mobile accept X1 credit cards?
T-mobile doesn't accept my X1 credit card as default payment method. (I even went to a T-mobile store on request of a T-mobile customer service representative and, needless to say, they couldn't get my X1 credit card to work either.) My X1 credit cardworks everywhere else except for T-mobile. I contacted X1 and was told that lots (all?) of their credit cards get rejected by T-mobile, but T-mobile hadn'tnot responded to their contact requests. I would like to use my X1 credit card because it provide cell phone insurance. So, why doesn't T-mobile accept X1 credit cards, and when will this change? Gracias.