Trade-in amount
I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first monthbill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn't even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.
misleading sales reps in-store and online
I've been with Tmobile for almost 6 years now with 5 lines for our house hold. This last month I called Tmobile for a promotion to possibly receive a new phone for my wife and daughter. I was told if I add a new line I would get a free iphone 14. The new line was to cost $15 per month. I asked the sales rep to confirm this several times over. Aftet closing this deal for one free phone I went into the Tmobile store to confirm the transaction and when it was confirmed I asked to add another line for $15 and to receive an additional "free" phone. Sad to say but my bill went from $138 per month to $403. I'm now told the Tmobile rep doesnt work in the store and it was inaccurate information. I've been dealing with the in-person store for over two weeks with almost zero response. At this point I just want out and to port to another carrier. This is so unacceptable for a company of this size to lie directly to customers and have no recourse. I pray a class action law suit comes upon them in all their dishonest practices. SHAME ON YOU T-MOBILE. SHAME.
Dear T-Mobile, please train your reps to not promise things that can't be delivered
Edit: The screenshot of my chat conversations in the app disappeared when I hit post, but I was told by one rep, and assured again a few days later by another that they would honor a deal that was being offered for new customers for me. Fast forward a month, I get my first bill under the new plan. $200. I call customer service, they tell me promotional plans can't be forced, and that should not have been promised to me. We weigh our options, either stick with the new plan for $50 more than agreed upon or go back to my old plan and lose the promotional credits on the phone I purchased on the new plan. I asked if I could return the phone and was told it's about 10 days past the return window. I asked to escalate to a manager, who told me the same thing. The manager did offer me $150 in bill credits, split up over 3 months, but I declined, because that would still leave me out $397.18 (including tax and upgrade fees) for the iPhone SE I purchased under false pretenses.
Tmobile is doing false advertisement
When I log in to my T-Mobile account it says I qualify for the upgrade of the IPhone 14 pro at $0 down and $41 monthly. I decided to go for it, I select the phone I want to upgrade (not trade in) and it ask me if I would like to pay full balance or proceed with zero down and $41 monthly, and once I select the zero down optionand make it to the end, it proceeds to say I need to make a deposit of $249. I called and a rep told me that a lot of costumers were getting that message and it was a glitch in their end. I asked If this can be honored because I've never had to put a down payment and have been a costumer for 10 years, I was told they were going to look into it and give me a call back in 48hrs to see if deposit can be waived.. SURPRISE!!!! I never got a call back! So I reach back out and was told my account was reviewed by their "overseas team" and no notes were added and that the supervisors are all in a meeting and can't talk… how convenient 🫠 I swear this company just gets worse every year
