Trade-in amount
I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first monthbill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn't even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.T-Mobile "Refer A Friend" seems like a scam!
So...I refer my aunt and uncle to T-Mobile. They activate two lines. But because my aunt and uncledidn't take my referral code to the store with them, my referral is considered "invalid." I call T-Mobile two separate times, and I'mgiven a $50.00 credit to my line. Fine, whatever. This isn't what T-Mobile advertises, in fact, it's downright false advertising. Requiring a "referral code" to be brought to the store is JUST ANOTHER HOOP T-Mobile hasin place to prevent actually paying the money out in the form of a pre-paid MasterCard as T-Mobileclaims to offer. I won't be referring anyone else to T-Mobile until you guys FIX THIS ISSUE. Red tape and false promises are BS!
Tmobile is doing false advertisement
When I log in to my T-Mobile account it says I qualify for the upgrade of the IPhone 14 pro at $0 down and $41 monthly. I decided to go for it, I select the phone I want to upgrade (not trade in) and it ask me if I would like to pay full balance or proceed with zero down and $41 monthly, and once I select the zero down optionand make it to the end, it proceeds to say I need to make a deposit of $249. I called and a rep told me that a lot of costumers were getting that message and it was a glitch in their end. I asked If this can be honored because I've never had to put a down payment and have been a costumer for 10 years, I was told they were going to look into it and give me a call back in 48hrs to see if deposit can be waived.. SURPRISE!!!! I never got a call back! So I reach back out and was told my account was reviewed by their "overseas team" and no notes were added and that the supervisors are all in a meeting and can't talk… how convenient 🫠 I swear this company just gets worse every yearMisleading Sales Reps
I wanted to try T-Mobile. I briefly saw an ad that said you could try T-Mobile for 30 days without commitment. I called sales to ask about this. They said yes, they would send me a SIM card which would allow me to test the service. To do this, I would need to provide all my information so that at the end of the trial period, I would automatically become a customer unless I canceled (pretty common practice). I was told that the 30 day trial period would not start until I installed the SIM card that they were sending me. I asked about 55+ plans and settled on the mid range $70/month plan for two lines. And finally, I asked about phones and was told that if I became a customer, T-Mobile would off me an i-Phone 14 "on us". No mention of a trade in was made. This all occurred on Dec 26, 2022. It took me until January 10, 2023 to get ATT to unlock my phone (another story). So I installed the SIM card on January 10. To my surprise, I immediately received a text from T-Mobile stating that my bill was due next week. What? So I called customer service and found out: There is no trial program where T-Mobile sends you a SIM card to use for 30 days to determine if you wish to become a customer. Contrary to what I had been promised, I became a customer on Dec 26 when the Sales Rep took my information for "future" use. I had been signed up for the most expensive plan ($90/month) not the $70 plan we had agreed to. There was no "iPhone 14 on us" phone upgrade for customers who moved their service from a competitor. I immediately canceled the service which I had now been using for about 6 hours, all of which was spent on the phone with T-Mobile trying to receive what I had been promised. And even though the T-Mobile Terms say that I have 20 days to cancel (which I did cancel within 20 days), they have now charged me the first months' fee. I have disputed the charge through my credit card company and have filed a complaint with the FCC on January 16th. I have not heard from T-Mobile since.
Dear T-Mobile, please train your reps to not promise things that can't be delivered
Edit: The screenshot of my chat conversations in the app disappeared when I hit post, but I was told by one rep, and assured again a few days later by another that they would honor a deal that was being offered for new customers for me. Fast forward a month, I get my first bill under the new plan. $200. I call customer service, they tell me promotional plans can't be forced, and that should not have been promised to me. We weigh our options, either stick with the new plan for $50 more than agreed upon or go back to my old plan and lose the promotional credits on the phone I purchased on the new plan. I asked if I could return the phone and was told it's about 10 days past the return window. I asked to escalate to a manager, who told me the same thing. The manager did offer me $150 in bill credits, split up over 3 months, but I declined, because that would still leave me out $397.18 (including tax and upgrade fees) for the iPhone SE I purchased under false pretenses.
Tmobile over promise and cant keep it.
On May 16th, I inquired about a promo for an iPhone without changing my plan. I believe I spoke to Mcalvin. He informed me there was a promo for a free iPhone 15 for adding a line without changing my plan. I even asked him multiple times if there was a catch with the promo, and he specifically told me the only requirement was to add a line, with no need to change my plan. I told him I would call back the next day because I wanted to decide on the color of the iPhone I wanted to buy. On May 17th, I called to buy the iPhone and spoke to Dem. She informed me that she couldn't fulfill the request as she couldn't find the promo. However, she assured me that T-Mobile would honor the promise Mcalvin made on May 16th, as she heard the conversation I had with him. She promised to call me back the next day on May 18th, and even said she would personally call me back after 11 am Chicago time. On May 18th, I was waiting for a call back from Dem at T-Mobile, but unfortunately, nobody called me back. Later that day, I decided to call T-Mobile and spoke to Iza. After our conversation, she listened to my conversation with the first agent, Mcalvin. She confirmed that she clearly heard Mcalvin tell me about the free iPhone by adding a line without changing the plan. Dem said that T-Mobile would honor the promise he made to me. However, because she was not the one who made the promo on May 16th, she made an appointment with Mcalvin for Monday after 6 pm Chicago time. On May 19th, nobody called me. I called T-Mobile again and spoke to Gladys. I explained what was happening, and after a few minutes, she told me she couldn't help me because there was no promo. I requested to speak to a supervisor. After waiting for over 20 minutes, he finally answered me. The name of the supervisor is Charlie. He told me that he couldn't help me and he couldn't override the system. I requested to speak to someone higher up who could override the systems. He told me he was the highest position in the department and nobody could help me. I told him every company has higher-ups. I asked for the email of his boss, and he told me their boss doesn't have a company email. I know that's a lie because everybody, especially in a multinational company, has a company email. I mentioned to him that the conversation I had with him was recorded by T-Mobile. He rudely hung up on me. What kind of supervisor is he? He should not be a supervisor if he can't handle situations and the only option is to hang up on customers. I called T-Mobile again and spoke to PJ. She was more respectful and understood my situation. She tried to calm me down and find a solution. She claimed that she would request an investigation at my request, and I should wait 2 to 3 days for a call back. I just want to give a shout out to PJ; she should be the supervisor and not Charlie, who can't handle situations. He should be retrained as a supervisor. All I wanted is for T-Mobile to honor the promise Mcalvin made to me on May 16th. If you truly care about your customers, you should investigate and listen to my conversations I had since May 16th and honor what I was promised about the promo.
misleading sales reps in-store and online
I've been with Tmobile for almost 6 years now with 5 lines for our house hold. This last month I called Tmobile for a promotion to possibly receive a new phone for my wife and daughter. I was told if I add a new line I would get a free iphone 14. The new line was to cost $15 per month. I asked the sales rep to confirm this several times over. Aftet closing this deal for one free phone I went into the Tmobile store to confirm the transaction and when it was confirmed I asked to add another line for $15 and to receive an additional "free" phone. Sad to say but my bill went from $138 per month to $403. I'm now told the Tmobile rep doesnt work in the store and it was inaccurate information. I've been dealing with the in-person store for over two weeks with almost zero response. At this point I just want out and to port to another carrier. This is so unacceptable for a company of this size to lie directly to customers and have no recourse. I pray a class action law suit comes upon them in all their dishonest practices. SHAME ON YOU T-MOBILE. SHAME.
