Discount gone when using JUMP?
I am looking to upgrade my Galaxy S22Ultra (to the S23 Ultra), and am in my first year under JUMP! - When going through the device update process, TMobile offers me a dicsount of up to $800 for my device. However, I select JUMP! the offer links still show, but when I go to the page where I have to enter my CC data, all offers are gone and I am asked to pay the monthly installment with no discount. Is that I cannot combine both? If that's the case, what's the benefit of paying JUMP!? I acquired this phone with a monthly credit discount, and updating via JUMP! would mean I no longer get it, and I'll end up paying MORE monthly. Appreciate any answers here. I don't see the value of paying JUMP! if I'll end up paying more every month when I upgrade. Gracias
Prepaid shipping label
Anyone else having an issue with the prepaid shipping label to send back a jump upgrade phone? The link to print this label has said "service unavailable please try again another time" for over a week. I contacted customer service and they tried to email me the label but have not gotten any emails. I speculate this has something to do with Assurant providing the label mailing. Getting desperate so I am not charged with two phones. Would even accept a screenshot of the label at this point.