Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn't want to give it to me because she didn't want to do a phone transfer at 6pm, so she told me it wasn't delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can't with them anymore. I think we all need to leave T-Mobile!
Did a TMobile employee steal a returned iPhone?
So, I tried a new iPhone for a week. Decided I'm too used to the Android to keep the Apple. Spoke to 611 about returning the iPhone. The return package was sent to me. I sent back the iPhone. UPS tracking confirms the iPhone was received. But here I am still calling 611 wondering why the iPhone is on my account and I'm paying for it.
How do i cancel my account with your horrible, non-responsive company?
Tried calling on multiple occasions but hold times are 45 minutes plus even though they say 15 minutes Tried the thing where they call you back. It ask you to press #1 but it does not accept it. No chat available on the site. Just horrible customer service.