I would like to redo my review of customer service, they blatantly lied to me.
I chatted with T-Mobile customer servicetwo days ago. I found out that I had a bill that didn't go through my checking account. I asked the CS rep Mary Rose what to do about it. She said, don't worry, I'll take care of it. If you pay 47.13 on the 8th then redo your payment arrangement, you'll be fine. You won't be charged and they won't suspend your service. So, I paid the 57.13, it was not 47 as she stated, all in text which I have. Guess what happened? My line was suspended and I was charged 20.00. Unbelievable. I gave her a glowing 5 star review. Id like to change this and look for another service.
T-Mobile cheated me
T-Mobile cheated me big time. I got sold an offer 4 lines with 4 free phones. Representative didn't mention anything about trade-ins, BOGO offers, just plane 4 free phones and 4 new lines. If there was conditions attaches, I should have been told about them. I transferred all of my lines over. My bill was through the roof for first 2 months. I was told that it would take 2 months for credits to kick on. Boy, they lied! I called back to check on why was I being charge enormous amount for 2 lines. They told me that I never had 4 lines with free phones offer. They denied ever offering it. I feel so deceived by this carrier. I can't even quit without paying arm and a leg for new phones on my plan. This is wrong for T-Mobile to do. When I called customer care, they just said they cannot do anything. To me, it seems like they lie to people to get them in and everyone is in on it. They tried giving me 10 different reasons on why I wouldn't qualify for the plan instead of taking responsibility and owning uptown their mistake. I will never recommend these thieves to anyone.My iphone 13 is on Howtspot Data
So I've been having issues for 2 years with my device mainly with backups/calls and texts/app notification sounds/and unknown changeson my bill/ connecting to hotspot my iPhone 13 needs to be connected to my home wifi to connect another device like it's a modem/router and still uses my Wi-Fi not the cellular data..Basically what I'm starting to think is T-Mobile has me on some kinda data plan for a tablet or watch something like that. possibly a digits line since my number needs a country code like digits showed my number. My bill /account on T-Mobile dosnt show my # with the country code anywhere but digits.And they continue to lie about it , when I get on chat theysay everything is good providing no details no proof of anything their telling meand say one thing then after arguing with me say something different that contradicts what they said first.! Spoke with multiple supervisors that do the same and play gameslike they don't know what I'm asking them or provide information on stuff I'm not asking about and just waste my time saying their looking into the account then 10 minutes later say oh it's looks good or what was the issue.!?They fail to show me my lease on the devices saying their system information is basically my lease so the information on my signed lease doesn't matter cause the system information is right they said. I had a 12pro max on JOD upgraded to the iPhone 13 it moved my number from the 12 to the 13 but kept the device on my account like it was financed and are not removing it it does not have cellular service so why is a leased device on their with no service.!? So now Ihave 2 device under the same line now one has service the other who knows.! And the only way to upgrade or get that 13 was by going in store or turning in the JOD device. They said I did a "standard upgrade" whatever that is.? Theirs only 3 options (upgrade/add a line/or bring own device.) so how was a New device processed under the same JOD line moved over the number from the 12 to the 13 and then left the 12 on my account to pay still.!?
