Forum Discussion

Razor_Ramon_Chi

Roaming Rookie

3 years ago

Where Are The TMo Reps???

Do they even come into the community forum???

bad represenative

lying representative

representante

123Wiley
2 years ago
I got one of those bird cameras as a Christmas gift. It also needed an app to work. HOWEVER, its a Chinese App and rated 2 stars no way im putting that on my phone or tablet.
Work group connected, WOW, yeah that would worry me.
Are you physically close to nearby neighbors? Granted the range isnt far.
Tried resetting, renaming the device and setting new password?

4 Replies

fireguy_6364
Modem Master
3 years ago
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the FB/Twitter agents are tier 2 support compared to the call in tier 1 support agents. much higher completion/fix rate compared to the call in agents.
Razor_Ramon_Chi
Roaming Rookie
3 years ago
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fireguy_6364 wrote:

they dont have account access so if its anything needing fixed internally theyre unable to do it..call in or the preferred method would be through either Facebook or Twitter..

Chico as a last name or the city in California?

I'm tired of talking to reps who lie just to get me off the phone. Chico as a last name, Razor Ramon 😎 RIP Scott Hall.
fireguy_6364
Modem Master
3 years ago
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they dont have account access so if its anything needing fixed internally theyre unable to do it..call in or the preferred method would be through either Facebook or Twitter..

Chico as a last name or the city in California?
gramps28
Router Royalty
3 years ago
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There’s only one or two and their user names usually start with tmo_***.

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Do they even come into the community forum???

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Where Are The TMo Reps???","moderationData":{"__ref":"ModerationData:moderation_data:8268"},"body":"

the FB/Twitter agents are tier 2 support compared to the call in tier 1 support agents. much higher completion/fix rate compared to the call in agents.

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fireguy_6364 wrote:
\t
they dont have account access so if its anything needing fixed internally theyre unable to do it..call in or the preferred method would be through either Facebook or Twitter..
\t

\t
Chico as a last name or the city in California?
\t

I'm tired of talking to reps who lie just to get me off the phone. Chico as a last name, Razor Ramon 😎 RIP Scott Hall.

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they dont have account access so if its anything needing fixed internally theyre unable to do it..call in or the preferred method would be through either Facebook or Twitter..

Chico as a last name or the city in California?

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There’s only one or two and their user names usually start with tmo_***.

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