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7 Topicsissues with my Google pixel 6 Pro preorder?
Thanks in advance for taking the time to read this long post and to give me some help and advice. So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 1stoff when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device. So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2days. Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account. On top of all this,I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.6.4KViews3likes64ComentariosUpdated credit card for new phone, order still on hold.
My new phone order says kept on hold even after updating credit card information and being successfully charged. The phone rep says it's clear on their end but takes 72 hours to show on my end. Is that true, and why would it take 72 hours to show up on my end? The last card I tried was the same one I use to pay my bill. When I called Chase they said T-Mobile kept trying the wrong number. I told them I repeated it back to them several times and they repeated it back to me, and that I had done it online myself. They tried to say all of us put the information in wrong. Whatever. I used a different card, also with enough money and that got denied, too. I called today and used the original card and that went through, charged my account, but it's still on hold. Why would I have to wait 72 hours? That make no sense. They said it takes the system 72 hours to update. But it updates immediately on their end. How does that make any sense? If I owed them money what if I said "I sent the money today, it should show up in 72 hours"? I'd look stupid, right? Everyone online seems to be having the same problem, that T-Mobile can't process online payments for some reason.Solved4.6KViews1like4Comentarios