Premium Data on Essential Plan: Per Account or Per Line?
Is the Premium Data on the Essential Plan per line or per account? Currently we get 50 GB of Premium Data. If my daughter uses 45GB of data, does that mean the rest of the family only has 5 GB of premium data left to use during the billing cycle? I would assume that this cadence also follow the other plans as well. Correct?
Google One Billing via T-Mobile Issues
Hi, I've spent literally 3 days trying to get this fixed but when I go to start activation for the Google One 2TB + Unlimited Photos it says "You can't activate your plan with this account. To finish activation, switch to the account you used to sign up for Google One." T-Force has no resolution and Google Support says they can't help since it's billed through T-Mobile. Does anyone know how I can get this fixed I definitely do not have any other Google account at all. Google Support was useless and I just get thrown back and forth between T-Mobile & Google Support.Line cant't be added to this account
I am currently having prepaid $10Unlimited Mobile Internet with up to 2GB of 5G & 4G LTE Data plan, but as I want to upgrade my plan into T-Mobile Prepaid Unlimited plan the alert is shown as "Line can't be added to this account" makes me unable to proceed to the next step. I do have sufficient fund in this account.Would like to solve this problem and upgrade my plan. thx
How can I take the two lines on my plan and make them their own two separate plans?
I am ending my long term relationship and I need to know how to do this. Every time I click "contact us" theres a bad server error. I can't find anywhere that offers live chat or support and I need this done ASAP. Thanks for any help you may give
Comparing the December 2023 Google Fi Wireless Simply Unlimited Plan vs T-Mobile Magenta 1.0 Plan
After asking ChatGPT 3.5, Microsoft copilot, and Google Bardto compare the 'Google Fi Wireless Simply Unlimited plan' to 'T-Mobile Magenta 1.0 Plan' and determine which one is better for a family of 7 porting their own telephone numbers and bringing their existing cell phones. The answer for all three came back in favor of Google Fi Wireless. Does T-Mobile plan to offer an equally competitive plan? Because of space limitations here is the result of Bing Copilot (which is a competitor of Google): "Thank you for your question. I have searched the web for the details of the Google Fi Wireless 'Simply Unlimited' plan and the T-Mobile 'Magenta 1.0' plan, and I will compare them based on the information I found. The Google Fi Wireless 'Simply Unlimited' plan is a flexible and affordable plan that offers unlimited data, calls, and texts within the US, Canada, and Mexico for $30 per month per line for three or more lines1.This plan also includes 5 GB of hotspot tethering, free international texting to over 200 destinations, free calls to over 200 destinations from the US, full connectivity for select smartwatches, family safety features, VPN service, spam blocking, location sharing, contact controls, and 100 GB of cloud storage with Google One12. The T-Mobile 'Magenta 1.0' plan is a plan that offers unlimited data on the 5G & 4G LTE network for $70 per month per line3.This plan also includes unlimited mobile hotspot data at 3G speeds after 5 GB is used (up to 600 kbps), optimized video streaming at 480p, domestic data roaming up to 200 MB, international texting and calling to Mexico and Canada (up to 5 GB), Gogo in-flight Wi-Fi with unlimited texting and one hour of Wi-Fi access per session (unlimited flights/sessions), Scam Shield with free caller ID and scam blocking features, proxy line service by DIGITS by T-Mobile (requires a subscription fee), Netflix on us (requires two or more lines)34. Based on these comparisons, I think that the Google Fi Wireless 'Simply Unlimited' plan is better for a family of seven porting their own telephone numbers and bringing their existing cell phones because: It has a lower monthly cost than the T-Mobile 'Magenta 1.0' plan ($30 vs $70 per month per line). It has more hotspot tethering data than the T-Mobile 'Magenta 1.0' plan (5 GB vs none). It has more international features than the T-Mobile 'Magenta 1.0' plan (free texting and calling to over 200 destinations from the US vs none; free international texting to over 200 destinations vs none; free calls to over 200 destinations from the US vs none). It has more security features than the T-Mobile 'Magenta 1.0' plan (VPN service; spam blocking; location sharing; contact controls). It has more cloud storage than the T-Mobile 'Magenta 1.0' plan (100 GB with Google One vs none). I hope this helps you make an informed decision about your cell phone plans. If you have any other questions or requests, please let me know. 😊"
why doesn't T-mobile comply with CTIA code?
After my one year uphill battle with T-Mobile customer service, I have decided to contact someone at the corporate office. While trying to find out who to contact concerning all the lies I was told to get me to switch carriers I found a document from CTIA called "Consumer Code for Wireless Service and saw that in my experience with T-MOBILE they violated everything in code 1 through 7 and possibly code 12 yey I'm expected to keep paying my constantly increasing bill for a duration of 2 years for a contract that I unknowingly entered into by one if their lying sales representatives. Code one states that T-MOBILE is to disclose to the consumer"if a fixed-term contract isrequired and it's duration". I was just told one of my lines gets a free phone. I was also lied to about having service. When I gave the sales rep an address that I spend half the week at I was told "yes! That area has excellent 5G service" . I do not have any service at all in that area or 80% of my drive to that area. This is a violation of code 2. It was several months later after me calling atleast once a week (sometimes more depending if I had service or not) that it was confirmedby customer service that there is no service in that area but I wS in a 2 year contract and since I didn't cancel within 14 days of signing up I am stuck unless I come up with approximately $1000 to pay for the phone. They wouldn't even let me return the phone to get out of the contract. I've never seen this contract. Everything was done over the phone and the liar didn't disclose that information. I wonder if the contract states that T-MOBILE has to provide service for that contract to be valid? I was told lie after lie for months about not having service and I wonder if customer service is coached into telling these lies because I was either told the towers were down until Feb 17 and, ironically, they just so happened to be down in every town I had to drive through. After Feb 17 came and went and I still had no service I was told work began on the towers Feb 17 or I was told (after giving the address) I don't know why you can't use your phone, we are showing excellent 5g coverage in that are. Lie, lie, lie. To add insult to injury, I was told I'd receive a discount because I told the sales rep I was a nurse. I even questioned him saying " nobody ever recognizes nurse and gives us discounts" and his exact words were "well here at T-MOBILE we do". LIE.. I sent in my nursing license verification and for several months I paid around $150 for 3 lines and home internet then my bill shot up to well over $200 and I was told"sorry, nursed donot get discounted rates" and when I'd tell him what I was told they would honor the price I was quotes and they would, until the next bill. My phone bill continues to increase even after dropping a line. I wasn't receiving a discount for 3 lines so it should've gone down but it went up. My bill increased prior to canceling the line which T-Mobile is supposed to tell you about changes in your bill to allow you to cancel. They also violated code 5 which is about disclosures in their advertising. I did the "Keep and switch" and wasn't told I only had 39 days from the day I sign up. Now mind you, the clock starts ticking before you receive new sim cards and before the previous carrier unlocks your phone after you pay it off then it takes a few months to get reimbursed with an online visa that nobody accepts. My question is why am I held accountable and TMobile is not. I am paying a now high price for a service I am not provided. I feel like if I am locked in a contract with them that I was unaware of they should at the very least honor the price I was promised and I feel like when the line was canceled my bill should've decreased further but all I get when I call is "I'm sorry you don't have service". One guy said "atleast you have service half the week"!!!!! I try to get the word out as much as I can about T-MOBILE and their dishonest business practices. I hope to get relief through arbitration or possibly the FCC.T-Mobile US Pre-paid eSIM purchase via app error 505
I just attempted to purchase a prepaid eSIM via the official T-Mobile Prepaid eSIM US app, and after entering the mail address, selected plan, payment card information, I got the following error: "There is an issue completing your order…..(error 505) (cart id ...)" Now I'm stuck and don't know: Whether the payment really went through as I'm using a company card. Whether the eSIM plan has been properly installed on my device. Whether I'd be able to activate it once I land in the US (I've not travelled yet but wanted to purchase ahead of travel time and activate it upon arrival). Can you help me solve this situation? Gracias.cancelled my plan but i want to pay off my phone
Hi, im no longer living in America, so I canceled my plan service. But I still have to pay off my phone that I bought with you guys. The problem is I can't log in on the app anymore because I canceled my plan, and I can't call customer service because I don't have a cellphone plan. I have the new iPhone 14 and they don't have SIM card holders anymore, it's all online. So how can I pay this phone and my bill if I can't log in on my account or call T-Mobile?