Billing issue after porting
Hi folks, I ported my two phone lines out of T-Mobile aroundApril 23 (This was due to one of them having a busted Caller ID where everyone I call, including family, would see the number as having a blocked Caller ID, this was never fixed after repeated calls and attempts over months) After porting, I received what I assumed was a final bill of negative$91.18 around May 11 (T-Mobile says they don't pro-rate cancellations, but for some reason they did here) because of course T-Mobile bills for the following month, so I already paid for service ahead of time between April 12 and May 11 Then I get a direct debit attempt on my bank account for $178.19, for what, I don't know, because I just got a bill for negative $91.18, meaning T-Mobile would owe me a check; seems like a mistake to me, so I reject the debit attempt, presumably this was for the billing cycle beginning May 12, and I didn't have any active service I should be paying for Today, June 21, I get a collections notice and a bill in the mail for $119.01, which is $178.19, minus $91.18, plus a $25 returned payment fee, and a $7 late fee I call T-Mobile to explain all this, I'm told that the $178.19 was because I didn't cancel my watch lines (!!) I explained that watch lines do not work without a parent phone line, and my watches lost their data plans on April 23 when I ported my numbers out I asked the customer support agent if she saw any usage on the watches at all, she said there was none, not even one kilobyte of data, no calls, nothing I asked what the watch lines cost, I was told they were $10 a month So, I asked how exactly I was being charged $178.19 from May 12 forward when I didn't have any voice lines, and no usage or functionality on watch lines, and the only answer I received was that I failed to cancel the watch lines when I ported out my voice lines, despite the fact that they appeared as canceled on my watches On my current bill my plans show up as $0, equipment $0, services $0, but that the price of my connected devices increased by $2 a month So, why is T-Mobile insisting that I owe them $119.01? The customer service agent asked me, "what are you willing to pay?" And I said zero because I haven't yet heard of anything that makes sense from her, and I didn't use any service with T-Mobile after April 23. Even if they wanted to charge me for two watches, that's somewhere between $10 and $25 per line, so, $20 to $50? They refused to wipe out the bill, but "cancelled" my service finally so I wouldn't be billed more.
porting disaster
I signed up for T-Mobile service on 8/11 as I was preparing to move to a new location where my old provider didn't have good service. First, red flag we have IPhones that don't take a SIM card, yet the representative insisted she had to send me 5 SIM cards. Then the address is a new build and she claimed that UPS couldn't find the address so I needed an alternate address for them to send them to. Needless to say I got the SIM card days later and when trying to activate surprise surprise I didn't need them. Second issue I had 5 lines, 4 numbers from Alaska and one number from Virginia, we are a military family. After 2.5 hours of being on the phone with T-Mobile who insisted it was AT&T's fault and vice verse I get told because they don't have service in that part of Alaska that I can't keep my 4 phone number and they can't be ported in. So of course the 5 virtual prepaid rebates were denied on the basis I did not port my numbers in. Well I tried, one was successfully ported and they denied it too. Just starting this new plan with T-mobile and needless to say I am disappointed and I've been misled and lied to. The first untruth was that they checked and my numbers were able to be ported. Did they really check or just wanted my business. The second untruth was that I would get a prepaid card for new service. The rebates were all denied and they said it was because I didn't port in my numbers. Well I ported in 1, the other 4 couldn't be and that's not my fault. So I have no rebates, and lost my phone number that I've had for 6 years.Tmobile cannot port a number from Verizon into their system
I have had 2 lines with tmobile for almost 20 years. I attempted to add a third line and port a number over from Verizon. We are going on 48 hours and the response so far is that there is an issue with tmobile system letting the number come over to tmobil. Tmobile is telling me that Verizon has released the number and it is the tmobile system issue. I get periodic call backs saying that a ticket has been entered and to wait ANOTHER 24 hours. T-mobile is about to loose me as a customer.
Porting Problem Google Voice to T Mobile
I transferred my number from google voice to T Mobile, sharing my experience to help others. Setup google voice mail pin Asked T Mobile rep to port my google voice number over my existing t mobile number bygiving phone number as account number and voice mail pin as pin number Number ported over successfully in 15 minutes, message received from t Mobile and google voice that number has been successfully ported. BUT THERE IS A PROBLEM Ported number from google voice not working (if you call it says subscriber you are dialing is not active. Old t Mobile number still active. Noticed in my t Mobile app, my line is deleted while others are active. Called two times and reps said to call after 24 hrs, standard answer. Same issue after 24 hrs, talked to 4 representatives and they tried everything, rebroadcasting, channging phone in Apple ID,applerep was involved 😞 etc etc Begged last rep to see why line was not active on my account. She did something and it worked . Phone was disconnected while she was making changes. 35 hours without phone nightmare ended. I could not find the root cause but Account history changes says new line was cancelled and added back again. Hope this help others. Note: T Mobile reps were professional and trying to help but I wish somebody would have paid attention to the fact that number was successfully transferred and it was line not attached to the plan that I happened to notice.