Forum Discussion
porting disaster
I signed up for T-Mobile service on 8/11 as I was preparing to move to a new location where my old provider didn’t have good service.
First, red flag we have IPhones that don't take a SIM card, yet the representative insisted she had to send me 5 SIM cards. Then the address is a new build and she claimed that UPS couldn't find the address so I needed an alternate address for them to send them to. Needless to say I got the SIM card days later and when trying to activate surprise surprise I didn't need them.
Second issue I had 5 lines, 4 numbers from Alaska and one number from Virginia, we are a military family. After 2.5 hours of being on the phone with T-Mobile who insisted it was AT&T's fault and vice verse I get told because they don't have service in that part of Alaska that I can't keep my 4 phone number and they can't be ported in.
So of course the 5 virtual prepaid rebates were denied on the basis I did not port my numbers in. Well I tried, one was successfully ported and they denied it too.
Just starting this new plan with T-mobile and needless to say I am disappointed and I've been misled and lied to. The first untruth was that they checked and my numbers were able to be ported. Did they really check or just wanted my business.
The second untruth was that I would get a prepaid card for new service. The rebates were all denied and they said it was because I didn't port in my numbers. Well I ported in 1, the other 4 couldn't be and that's not my fault.
So I have no rebates, and lost my phone number that I’ve had for 6 years.
Unfortunately not all numbers are eligible to be ported.
https://www.t-mobile.com/resources/keep-your-number
You would think the rep would of checked the numbers and let you know.
You can try contacting Tmobile support using messenger on one of their social media platforms like Facebook or Twitter to see if they can help.
I have NEVER had such a difficult and disappointing experience with a carrier. I am trying to access my rebate which has finally "arrived" (according to the email I received) but the instructions in the email do not correspond at all to what is on the website given in the email.
Of course no one answers the number given in the email so I cannot call. I called Customer Service so they could tell me I must call within a specific time frame ... I cannot overstate how very sorry I am to have left AT&T after having been with them for more than 7 years. What was I thinking???
I may go back to AT&T or research options with other carriers before deciding. The only thing I am sure of is that I will NOT be staying with T-Mobile. What a disaster!
