2 hours to cancel plan that isnt working
I had print then T-Mobile took over my phone has always needed people to call twice the first call went straight to voicemail. Now people are calling three times and it's not coming through. I can call but no one can call me. I'm paying $60 for terrible service. It takes two hour to get a hold of costumer service and you can't even cancel online. For the cherry on top when my line was transferred from sprint to T-Mobile they decided I was no longer paying off my phone but leasing it for 12 a month. So little did i know I'm not even able to take my phone with me when I leave. Absolutely the worst deal I've ever gotten. I was either lied to by sprint telling me I was paying off my phone or when the switch happens T-Mobile decided my phone was theirs.
international service just stopped working
Hi there! I have an international plan and my international plan just stopped working today. No service at all , even when back in a service area. Same thing happened to my mom who was on Verizon. Tried calling Tech Support but was on hold for more than 40 mins with no response . Any way anyone can assist ?
how can tmobile open an account for me without my knowledge?
I just switched to tmobile after being with Verizon for 14 years. I'm shocked that the customer service agent that I talked to about plans actually opened an account for me during the call. I hadn't decided to join yet. When I finally did decide to go with tmobile and went to a local store, they said an account had already been opened for me 3 weeks earlier. The problem with that is, I didn't have time to get my payoff statement from Verizon before the keep & switch expired. Also the person at the store copied down my payoff amounts for all 4 devices before I canceled my Verizon service, bur apparently that does not satisfy the payoff statement requirement for keep&switch. So when I then canceled Verizon I couldn't access my payoff anymore and had to order it to be mailed. Tmobile really messed me up. I'm already ready to leave tmoble and I just got here. Wish yall were more organized/better at customer service. Verizon has outstanding service all around. I only switch bc I thought I could save. WRONG. P.s. your sub forum dropdown slider doesn't work on android in chrome.
Is my neighbor's 4G LTE Cellspot degrading my service?
For reference I live in an apartment building which has acceptable T-Mobile service as I'vegone years without any issues living here. A new neighbor hasmoved in recently,and I noticed that I havebeen experiencingworse call qualityand more calls have beendropping. Our building has a very spotty internet provider with high ping and slow upload speeds. A few things lead me to believe that my new neighborshave installed a T-Mobile 4G LTE Cellspot. I'mfamiliar with the Cellspot because my parents live in a rural area and have one in their home.In the past myphone used to display 5G service regularly, nowinstead itdisplays LTE exclusively. When stepping outside about twenty yards away from the building my 5G service returns. I also receive better speeds when running a speed test outside away from my building. Inside of my building I barely reach 40mbs down and usually below5 mbs upload speed which is important for calls and video calls. Speed and the quality of calls has never been an issue before.But only recently becauseof this I'm needingto leave my hometo make calls. It's frustrating because like I said this is a recent issue and I can pin it to something that's making it worse. I use my T-Mobile service to get away from my terrible internetto begin with. I understand that there is no way to connect to the tower directly because the Cellspot is basically a small tower itself and the phone connects there by default. ¿Cuáles son mis opciones?The 5gUC "upgrade" bricks my iPhone 12 Pro
T-mobile just "upgraded" towers in my area to carry signals as 5gUC but whenever my phone switches from 5g to 5gUC, the data gets bricked. My family has four T-mobile iPhones, from the 12 Pro through the new 14, and this is affecting ALL of our iPhones. When we are on 5gUC, we can't text, can't download pictures or video, can't upload anything at all, and cannot open apps. NOTHING works on 5gUC on any of our iPhones except the phone calling feature. That'd be fine if I was paying for a landline phone, but these are iPhones! Come on, T-mobile! I spent well over an hour on the phone with T-mobile tech support on Wednesday, and they had me go into settings and "reset iPhone," then "reset network settings," and supposedly they were fine-tuning something on their end with a supervisor assisting to "fix" the issue with 5gUC. This made things better for one day, then today (two days later) the 5gUC bricked all our phones again. Hey T-mobile, if you rolled out something that doesn't work, FIX IT! And no, the solution is not to send your customers back to 2019 LTE only service when we are paying for 5G capability. Turn off the 5gUC features on your towers and go back to the 5G service that worked before the UC"upgrade" until you have the problems ironed out. Quit compromising service with a clearly botched upgrade. T-mobile tech support had me use my Verizon cell phone from my work for most of the hour long call with their tech support…because my T-mobile service wasn't working… I'm starting to think that's significant in some way….
S21 Ultra Loses Data 4g/5g but not texting or calls after update
Hi, Runing a Galaxy S21 Ultra T-Mobile (SM-G998U) My phone pulled down the latest T-Mobile update yesterday around 10am EST time Installed it. Since then I have lost all data connectivity unless using Wi-Fi, texting and phone calls are fine. I tried the troubleshooting below: Restart Power off/Power On Pulled the sim card (while off and On Changing the network modes to LTE/3g and LTE/3G/2G Manually creating an APNwith IPV4/IPV6 ManuallySelecting Networking operators (also tried AT&T then back to T-Mobile) Did some errands in other towns to confirm it is not a tower problem other phone in the house does have 4g/5g full signal. My phone does have full bars as well just missing the 4G/5G symbol.