Upload speeds much faster than download speeds
So I recently switched to T-Mobile Home internet since it advertises good speeds and no data caps. When I first set up the gateway, I was shocked. Speeds were blazing fast. I was consistently getting speeds between 70mbps and 170mbps. This went on for roughly 6 weeks, and then the service became completely unusable. Speeds were consistently below 1mbps and on a good day I could make it into the teens. I called customer support just about every day trying to sort things out, but got nowhere. Ifinally got a call from an engineer who said, "I should expect varying speeds based on my location" and closed out my case. Not a single person can tell me why everything worked so well but then tanked. I then called and had them send me a new gateway device. I set it up and speeds were again in the 60-100 range for about 2 days, and then went back to being unusable. I then started to notice that most tests showed my upload speeds to be significantly higher than my download. I also set up a fan to rule out overheating which has made little to no difference. Today, I decided to see if my signal could be the issue, so I drove to the base of the 5g tower in my city plugged in my gateway with full bars of connectivity and ran a speed test. My results showed my download speed at 2.62mbps and my upload at 59.3 mbps. I ran the test several times over about a 30 minute period on both mine and my wife's phone and got very similar results on every single test. I'm holding out for Starlink and will be abandoning TMobile as soon as possible if they can't resolve this issue, but in the mean time, I would like to know if anyone has any ideas as to why these speeds are so backwards or possibly have suggestions for things I can do to try to fix the issue myself.
Hotspot Usage when Not using Hotspot | Tidal running slow
I wanted to share my experience in case others are facing a similar issue: I received a new Samsung S24 in February. Since then, I've been receiving notifications about exceeding my hotspot data usage, even though the hotspot is turned off. This seemed strange. I reported this to T-Mobile support, but they kept pointing to their system showing I was using hotspot data and advised me to turn it off. Additionally, I use Tidal for music streaming. Recently, I've been unable to stream music using mobile data as it was extremely slow or wouldn't load at all. Today, after receiving another hotspot usage message (indicating I exceeded the 5GB cap without using the hotspot), I noticed my Tidal streaming stopped working on mobile data this billing cycle. I checked my phone's data usage, and it showed Tidal had used over 5GB of mobile data-the exact amount as the hotspot data cap. It seems T-Mobile's system was misreporting Tidal's mobile data usage as hotspot data. I tried explaining this to support, but they didn't acknowledge it. They reset the network connection to my phone, which seemed to resolve the issue. I suspect this problem might be related to T-Mobile's "Music Freedom" feature included in my plan, which is supposed to prioritize or differently handle music streaming traffic.
slow 5G
Why is TMobile 5G so slow? The only time my S22 Ultra is even close to 4G speeds is when connected to wifi. On 5G it's worse than 2G. I've had my sim card replaced but no change. I'm sitting in the middle of Scottsdale, AZ and can't hardly get a web page to open. I miss calls and get texts hours or days later. I tried a TMobile store but they are of zero help, all they do is sell stuff.If no one at Tmobile can help fix this then Iam going to switch to Verizon. None of my Verizon friends have this issue, Verizon 5G is super fast.
had enough
I left xfinity cause they were robbing me blind tripple bills every month. Get tmobile since i have them for my business phones , and yep being robbed again every month. This time its paying for service im not recieving but half the time. Router keeps loosing signal, takes hrs to get it back, my entire house runs online tvs ,cameras, garage door opener, even my dogs food dishes. I litterally have to reset 15 devices 2 to 3 times a day over this crap. There customer service is 0 help. Looks like its back to xfinity since i told the last person i talked to that what tmobile is doing is a crime charging for services they cannot provide. That there are 10a of thousands tired of it and said i guess i should just go back to xfinity and be robbed for services im at least getting. His answrr was yup you should and hung up. F tmobe they are about to loose my business from private account to my business accounts. Listo
T-Mobile Home Internet is not ready for Primetime
I honestly can't wait until fiber is laid up our street as T-Mobile's home internet literally sucks. There's no way one can dependably stream video, and 4K video is out of the question. How they can honestly call this service 5g blows me away. We're now supplementing tmobile's home internet with DSL. We're getting a rock solid 56 Mb download speed with our DSL while tmobile's download speedis anywhere from 1-25 Mb. The only reason we're keeping tmobile is because the upload speeds are a consistent 60-75 Mb, and my wife occasionally needs to upload large graphics files. We've had the service for a year and I can't wait to drop it.
Is my neighbor's 4G LTE Cellspot degrading my service?
For reference I live in an apartment building which has acceptable T-Mobile service as I'vegone years without any issues living here. A new neighbor hasmoved in recently,and I noticed that I havebeen experiencingworse call qualityand more calls have beendropping. Our building has a very spotty internet provider with high ping and slow upload speeds. A few things lead me to believe that my new neighborshave installed a T-Mobile 4G LTE Cellspot. I'mfamiliar with the Cellspot because my parents live in a rural area and have one in their home.In the past myphone used to display 5G service regularly, nowinstead itdisplays LTE exclusively. When stepping outside about twenty yards away from the building my 5G service returns. I also receive better speeds when running a speed test outside away from my building. Inside of my building I barely reach 40mbs down and usually below5 mbs upload speed which is important for calls and video calls. Speed and the quality of calls has never been an issue before.But only recently becauseof this I'm needingto leave my hometo make calls. It's frustrating because like I said this is a recent issue and I can pin it to something that's making it worse. I use my T-Mobile service to get away from my terrible internetto begin with. I understand that there is no way to connect to the tower directly because the Cellspot is basically a small tower itself and the phone connects there by default. ¿Cuáles son mis opciones?
Upload speeds on phones
I guess I got spoiled with the 25 - 50Mbps upload speeds I was getting on my phone with Verizon because in the 2 weeks I've had T-Mobile I seldom get over 1Mbps at my home. A search revealed others with this problem so I'm wondering if anyone has ever had slow uploads resolved by calling the support number. I guess I should have asked my neighbor before I switched since he told me he's had to drive around town to upload a file if his power is out. I have a great signal and good downloads but I've seen uploads in the 1.0Mbps range and never over 2.