Why is it so difficult to redeem the Keep and Switch Promo?
9 times out of 10 when I go tohttps://www.switch2t-mobile.com/either the site is down for maintenance, Ican't log in (get some message about "sorry our wires are crossed..") or after I enter my phone number I get some bogus message like "Sorry, there was an issue while processing your request." or "you are not eligible for Carrier Freedom" (I'm entering my info in the Keep and Switch field). After I finally got in several weeks ago and submitted my claims, two of them were denied for no apparent reason. After an hour of chat and on the phone with support they acknowledged that this was a mistake and corrected it. Fast forward to today when I get a text that "we've corrected your Switcher reimbursement ammount.." And I can't get anywhere on thehttps://www.switch2t-mobile.com/ site. Am I on the wrong page? I feel like T-Mobile is intentionally making this challenging. That or whoever is managing this site is completely incompetent.
Help with Complicated Transfer
I need to do a few things. I would appreciate someone pointing me to the steps: I have an existing post-paid Tmobile phone (physical sim) with a number and plan I want to keep. I have a new Verizon iphone with an esim that is locked for 60 days. After the 60 days I want to: a) remove Verizon; 2) get a Tmobile esim; and 3) transfer my current Tmobile service and number to the esim on my new phone. I'm guessing lots of steps so please help! Thank you so much in advance for any help.