Synchup Tracker
I got the Synchup Tracker few months ago, and it seemed to work fine at least most of the time. About a day ago, it went offline. No matter what I did, I could not bring it back to ONLINE. It was fully charged as it was always connected to the charger inside the car with green LED showing fully charged. I tried turning it off and on, by pressing the button for 5 seconds. I tried many times and it did not come out of OFFLINE status. I thought maybe I could remove the device and add it back (as I did with Samsung's tracker many times before). I tried to add it and when I scan the QR code, it says there is something wrong with the error code 6071, and asks me to contact the customer service. I tried the enter the IMEI manually, and the same result. Something happened and somewhat the tracker is disabled. I tried calling and there was 45 minutes wait. I went to chat box with T-Mobile, and the person did not know much about the service, and wanted to escalate to the "experts". I have not heard anything from them. Has anyone had the same OFFLINE problem ? and what was the resolution ? What is error code 6071 ? The Syncup manual is very basic and does not cover the fault conditions.
2nd SyncUp tracker does not send virtual boundary notifications.
I recently added an additional SyncUp Tracker to my account. The 2nd SyncUp Tracker will not provide any notifications when the device enters or exists a virtual boundary. All the notification settings are on and the virtual boundary parameters are set. The problem was not alleviated after deleting the SyncUp Tracker application and reinstalling. I returned the new SyncUp Tracker and ordered another but the replacement also fails to provide virtual boundary notifications. My first SyncUp Tracker works fine except for a rapidly depleting battery.
Sync Up Tracker won't charge anymore
I've been using my Sync Up Tracker for about a year and now it doesn't change anymore. The cable hasn't been subjected to any damage. It just doesn't charge the Tracker now. Unfortunately, it takes some kind of bizarre electrical connection so I can't just use a normal micro USB or USB C type cord. And of course it spontaneously goes offline all the time without warning but I don't think I'm going to get any help on that - I see people complaining about that all the time and the company just ignores them. I'd just be happy now if it charged.syncup tracker, and snycup drive
I bought and installed a syncup drive in my Yukon that I let mydaughter use, I made sure to hide the port way up in the dash to make sure it wasn't visible. I installed a syncup tracker in my truck that I let my son use I hidit in the dash completely out of site. They both found their trackers in my cars. Their phone told them there were unregistered trackers near them. Their phones helped them locate the trackers. My daughter got all the way up in the dash and unplugged it and gave it back to me. My son showed me the notification he got from his phone. But he can't remember where the tracker isnow. I've search the last known location and tried to make it make noise but the battery is dead. My children do nit share phone account with thuer abuela pays for thuer phone. They did not know that i purchased these trackers or installed them. How did my children devices discover my trackers? How do I make my trackers invisible so they won't find them again?
