Mobile app login issues
I am a new customer, made the switch from AT&T a week ago, and brought my family with me.Iactivated 5new lines and an Apple Watch, purchased 4 new phones.Ihave completely given up on logging into the mobile app..It is 100% useless, and speaking with customer support about itleads precisely nowhere. Logging in on iPhone gives me a login boot-loop in the form of -alternating between a pretty, magenta-coloredspinning wheel and "Processing"- endlessly. Nothing happens. Logging in on Android does something very similar. The only way I'm even able to check my accounts is by logging into the website, and at times, that is just asbuggyand just as frustrating! Ifind ithard to believethat a company of this size, one that is throwing obscene amounts of money at building a new, modern cellular network, can't afford to hire a competent app development team… The company points youin the direction of the mobile app everywhere, tells you about it every time you're on hold while on the phone with customer support. To not back that up with an actualWORKING app is a bit ridiculous. The fact that I ( and from what I've read, many other customers)have the same exact problem on multiple mobile platformstells me that it's some sort of account related glitch, probably something relating to account security/user login/identity verificationissue. There appears to be no way to contactor leave a comment for the developer, and, as I stated above, speaking with regular customer support leads absolutely nowhere. Based upon the complaints I've read, many other T-Mobile customers are experiencing the same thing, and havebeen for a LONGtime. For this to be an ongoing problem for so long is entirely unacceptable. Entirely unprofessional.Very frustrating…
Gateway device model KVD21 and T-Mobile Home Internet app
My 5G connection is good / very good and the home screen on the device used to show the status of the connection. It's no longer showing the connectivity status and simply indicates "Download the T-Mobile Internet mobile app." When I press the middle button on the device, it brings up a QR code to scan to upload the T-Mobile Home Internet. The trouble is, I already have the T-Mobile Internet app on my phone and when I launch it, it gives me a message, "Gateway not set up". However, it IS set up and it IS working. I've deleted the app, reinstalled it, and I'm having the same issue. When I choose "Set up device", it asks me for the Administrator password, and when I input the password from the back of the device, it shows me the connectivity status of my device. The problem is that I have to go through this process each time I launch the app. There appears to be something wrong with the Gateway device and the mobile app.Cannot access TMobile Money account on desktop or mobile
I just created my account on 12/23/2021, I'm not able to access my T-mobile money account on either the desktop site or mobile app. On the desktop site when I log in the screen is blank and doesnt load anything and on the mobile app I get an error when trying to log in- "Device not found. (L159)"