Trade-in amount
I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first monthbill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn't even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.
iphone 11 trade in
I was told at T Mobile that I could receive $800 for my iPhone 11 which would go towards my bill for the iphone 13 pro max. The bill is originally $36 for 30 months before the credit.They printed the labels & told me that I needed to send it in. When I get home I see that the label said customer accepted value$180. Which is very untrue. No price other than $800 was discussed if I knew it was only worth $180 I wouldn't of accepted the phone.Did this happen to you? If so were you able to return whatever phone you accepted & get out of contract? Or complain & get more than what was on your label.
I'm really worried! TRADE-IN ASSESSMENT - Accepted Value $0.00
Hi, I just did the most recent iPhone 12 trade-in deal to get $300 monthly bill credit. On Check Order Status page, initially it showed"TRADE-IN ASSESSMENT - Original estimated value:$78.00". After I sent in my trade-in phone, thenI received text from T-Mobilesays "Your T-Mobile Apple iPhone 7 Plus 128GB Back - T-Mobile with serial number xxxxx has been received and is currently being processed.." Later, another text from T-Mobile says "T-Mobile promo msg: The trade-in for line xxx-xxx-xxxx is complete and will receive a monthly bill credit for the 2020 Apple Trade P16 promotion as long as you maintain edibility & service..." Now, I just received another text from T-Mobile asking me to ship my phone again!!! "Please ship your T-Mobile Apple iPhone 7 Plus 128GB Black -T-Mobile with serial number xxxxx by <mm/dd/yy> in order to receive your monthly bill credit" Freaked out, I went back and check theCheck Order Status page again, and now it shows "TRADE-IN ASSESSMENT - Accepted Value $0.00" with GREEN check. What's going on here?! I'm super confused :-( First T-Mobile accepted my phone, told me that I will receive the credit, now T-Mobile asks me to ship that same phone again (which already in T-Mobile procession)…else I would NOT get the credit?!!! Also the Accepted Value mysteriously changed to $0??? Btw, my phone is in very good condition, no crack screen, no liquid etc.. I also turned off Find My iPhone (per T-Mobile instruction), sign out / removed from my iCloud account, reset it to factory and all that. I have done so soo many times for others, and I'm sure I know what I'm doing.I'm really nervous, as I did trade-in total 4 phones for my family. Please helppppppp!!!! Thanks!
T-mobile refusing to give me my credits from a promotion I qualified for
Just a heads-up, this will be very long. Don't know how to tldr In late May, I decided to migrate from sprint to t-mobile because there was a running promotion that stated that I can receive a free Galaxy S21 in the form of $800recurring credits over the span of 24 months if I opened a new line (didnt matter which plan) and traded in an eligible phone that would qualify for them. So I went with my brother to a local t-mobile store to trade in my S10 and his iPhone X; both phones qualified for the $800 trade in promotion. My brother is the account holder and has been a loyal sprint customer for something like 5 years at this point so his account was in good standing, therefore he qualified for the promotion. My brother had to mail his phone out for the trade-in because it wasn't fully paid off but in the end, we both received the S21's at the store. The problem, however, was that T-Mobile sent the mailing kit to our previous address (we had moved a few months earlier) and it didn't occur to us until about 2 weeks later. My brother went to the store to inform them of the situation but they said they couldn't do anything on their end because his PIN wasn't working or something, and that in order to reset it he had to wait 30 days. He waited 30 days and went back to the store, same issue, only this time the staff couldn't even sign into my brother's account because they were getting the same errors we were getting when trying to access the site ("Whoops! Looks like our wires are crossed!") At this point we've noticed that we're being charged for each of the phones. I call customer care and I learn that the promotion was never applied to the account. They told me because one of the 2 phones weren't traded in, the promotion didn't take effect on any level. So I traded in my s10 for free essentially. However, after lots of back and forth, they finally applieda lump sum of $350, which will be part of the $500 in credits I'll be recieving for theCURRENT trade-in promotion, instead of the $800 in credits I was supposed to receive from the promotion at the time (late may). Keep in mind, the current $800 trade promotion requires you to start a new Magenta MAX line, when before the magenta type did not matter. Customer caretold me the promotion I was talking about was available only for 1 day, and that it was a typo on T-Mobile's end. I did a lot of research before going through with the trade in and that particular promotion was being talked about A LOT on forums and on Redditfor a couple of months, so what the supervisor from customer care was telling me was blatantly untrue. Not only that, but I can see the promotions from previous dates on Wayback Machine! I'll post the links, and even attach some screenshots. 1. This is what the CURRENT promotion looks like: https://www.t-mobile.com/offers/samsung-phone-deals Note the "MAX" 2.This is what the promotion looked like when I applied. https://web.archive.org/web/20210523051210/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of "MAX" 3. As a reference, this was the ORIGINAL promotion from February. https://web.archive.org/web/20210208034631/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of needing to activate anew line There's a pattern. As time went on, the more stringent the promotion became. I understand that my brother should have been more preemptive on his end, but I get the short end of the stick here because I traded in my phone hoping I'd be getting recurring credits for 2 years that would essentially be paying off the S21, but instead the lump sum I received will be going towards the entire phone bill, and will cover the total cost for about 2 months, which means I still have to pay off my S21 for the remainder of the 24 months anyways. The fact that all of these agents and that one particular idiot of a supervisor keep telling me that that promotion never existed is infuriating me. What can I do? Can i file a claim or something? I feel misled, cheated,and taken advantage of. Thanks in advance to anybody who decides to helpT-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I've received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month. We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill. I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.
