T-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I've received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month. We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill. I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.Trade-in amount
I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first monthbill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn't even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.
Trade In Credit Scam
Purchased new IPhone 13 because of the $800 promo credit offered for trading in my device. Store tells me I will receive a send back kit to return my device. No kit arrives, so I take it upon myself to contact customer service since the website does not allow me to request a send back kit. Explain the situation to the rep and they say they will send me a kit. Receive kit, send phone back. Phone is received. Check my account to see a $175 credit. Think to myself what is this? Contact customer service and they tell me they sent the wrong "return kit" and that kit is only for a buy back credit. Furious…explain the situation and am assured they have noted on my account that I should get the promotion and will remove the $175 credit and that I will see it on next bill. Don't see it…repeat process by calling in to again hear I have "noted it on your account and see a manager has approved". Receive new bill…still not fixed. Fix It! I have screenshots and video of the condition of the phone I sent andconversations assuring me it was fixed. So give me my money or send back the pristine phone I sent in that is worth more than your lame $175 offer.Cheated out of phone trade in value
I'm a prior long time sprint customer. T-mobile bought them out and upgraded to 5G. My wife's samsung 7S edge would not work on 5G and my iphone 6 was getting old enough that I could no longer upgrade apps, so we decided to both upgrade. We decided on the samsung S21 5G for each of us. We were promised $400 each credit on trade-in. Got our phones and sent the old ones in still in their otter boxes. Got a text from them that they were received damaged and we would not receive credit. What a bunch of BS! Clearly lying and never intended to give us credit. CHEATERS! I have seen lots of similar stories on here and I think they are asking for a class action lawsuit. Anyone else with me? BTW never got my phone back.
S22 Ultra not showing up in trade in list
I'm trying to trade in my S22 ultra 5G for a new phone. Ever since the update, I have no service where I should have it and I'm over it. When I type in my IMEI, it takes me to a screen to type in my model number, but the S22 ultra 5G doesn't show up in the list. My model number is SM-S908U1. How am I supposed to trade in my phone if it doesn't show up in the list? Is that model number popping up for anyone else?
T-mobile refusing to give me my credits from a promotion I qualified for
Just a heads-up, this will be very long. Don't know how to tldr In late May, I decided to migrate from sprint to t-mobile because there was a running promotion that stated that I can receive a free Galaxy S21 in the form of $800recurring credits over the span of 24 months if I opened a new line (didnt matter which plan) and traded in an eligible phone that would qualify for them. So I went with my brother to a local t-mobile store to trade in my S10 and his iPhone X; both phones qualified for the $800 trade in promotion. My brother is the account holder and has been a loyal sprint customer for something like 5 years at this point so his account was in good standing, therefore he qualified for the promotion. My brother had to mail his phone out for the trade-in because it wasn't fully paid off but in the end, we both received the S21's at the store. The problem, however, was that T-Mobile sent the mailing kit to our previous address (we had moved a few months earlier) and it didn't occur to us until about 2 weeks later. My brother went to the store to inform them of the situation but they said they couldn't do anything on their end because his PIN wasn't working or something, and that in order to reset it he had to wait 30 days. He waited 30 days and went back to the store, same issue, only this time the staff couldn't even sign into my brother's account because they were getting the same errors we were getting when trying to access the site ("Whoops! Looks like our wires are crossed!") At this point we've noticed that we're being charged for each of the phones. I call customer care and I learn that the promotion was never applied to the account. They told me because one of the 2 phones weren't traded in, the promotion didn't take effect on any level. So I traded in my s10 for free essentially. However, after lots of back and forth, they finally applieda lump sum of $350, which will be part of the $500 in credits I'll be recieving for theCURRENT trade-in promotion, instead of the $800 in credits I was supposed to receive from the promotion at the time (late may). Keep in mind, the current $800 trade promotion requires you to start a new Magenta MAX line, when before the magenta type did not matter. Customer caretold me the promotion I was talking about was available only for 1 day, and that it was a typo on T-Mobile's end. I did a lot of research before going through with the trade in and that particular promotion was being talked about A LOT on forums and on Redditfor a couple of months, so what the supervisor from customer care was telling me was blatantly untrue. Not only that, but I can see the promotions from previous dates on Wayback Machine! I'll post the links, and even attach some screenshots. 1. This is what the CURRENT promotion looks like: https://www.t-mobile.com/offers/samsung-phone-deals Note the "MAX" 2.This is what the promotion looked like when I applied. https://web.archive.org/web/20210523051210/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of "MAX" 3. As a reference, this was the ORIGINAL promotion from February. https://web.archive.org/web/20210208034631/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of needing to activate anew line There's a pattern. As time went on, the more stringent the promotion became. I understand that my brother should have been more preemptive on his end, but I get the short end of the stick here because I traded in my phone hoping I'd be getting recurring credits for 2 years that would essentially be paying off the S21, but instead the lump sum I received will be going towards the entire phone bill, and will cover the total cost for about 2 months, which means I still have to pay off my S21 for the remainder of the 24 months anyways. The fact that all of these agents and that one particular idiot of a supervisor keep telling me that that promotion never existed is infuriating me. What can I do? Can i file a claim or something? I feel misled, cheated,and taken advantage of. Thanks in advance to anybody who decides to help
Math doesn't add up
Dear Customer service, I am new to T-Mobile and I am enjoying the service. But I have a few questions concerning my account and the invoices. I am on the Go5g 55+ for 2 lines for 90.00 plus 11.25 each for a total of the month for 112.50. I got a trade in credit of 275.00 for each I phone 13 pro for a total credit of 550.00. The cost of the new phones I phone 15 pro is 1099.99 each for a total of 2199.98. I also recieved P716 Apple Activate ID 240197 which is 45.84 - 23.13 = 22.71 for each phone. If you take 23.13 and multiply by 24 months equals 555.12 for each iphone for a total of 1,110.25 add with 550.00 (trade in credit for phone) a grand total credit of 1,660.25 for both phones. Now the cost of the news phones is 2199.98 and subtract 1,660.25 equals 539.73 or what I owe for both phones. That is not what my statement is saying. If you divide this 539.73 by half which is 269.86 for each phone. Then divide that by 24 months I should be paying 11.24 each month for each phone. But I am being charged 22.71 for each phone. I look forward to hearing from you. Thanks, Sharon Raymer
