Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.
Re-Activate Recently (4 days ago) disconnected # (# change) to download iCloud info onto factory reset phone w/new T-Mobile # TEMP
Phone was hacked from previous boyfriend advanced IT professional. Performed phone number change as advised by T-Mobile on iPhone then went to T-Mobile store-again advised by T-Mobile to factory reset iPhone. Shen attempted to restore contents from iCloud (which is EVERYTHING PERSONAL, LEGAL & PROFESSIONAL in my life stored in there) the number it is registered under is my previous, now disconnected phone number. Went to Apple directly and because of security purposes, managers stated slim chance I would be able to recover even through 1-800-APL-CARE. Advice was to contact T-Mobile to temporarily activate old number (approximately 1hour or less to download iCloud contents onto new # factory reset phone then contact T-Mobile to advise when completed to fully disconnect #). Was previously authorized user on T-Mobile account. Since household changes have been made, user authorization had been revoked however via T-Mobile App CHAT FUNCTION on Sunday (4 days ago) as unauthorized user was permitted to change my own phone number WITHOUT pin, authorization verification or authorization upgraded access. Since iCloud is registered under previous phone number-not able to gain access to iCloud account to download ANY apps to iPhone-including T-Mobile App to use Chat feature again to help resolve issue. Was forced to contact T-Mobile tech support/customer care over the phone. Refused to give any assistance, information or verification of information other than reaching out to Apple Care which I already informed them they would 90% wouldn't be able to assist. I did go online and reach out to Authorized user to grant access temp however they are at work and are not answering. Gave T-Mobile their info-SURPRISINGLY they failed to reach him also. WHAT CAN I DO? Chat DIDNT NEED ANYTHING AND I WASNT AUTHORIZED USER :/ I NEED THIS iCLOUD INFO ON MY FACTORY RESET PHONE. This is entirely T-MOBILES FAULT-I SHOULDNT have to be punished and lose my most precious important information of my LIFE because of their inconsistency and lack of constant policy and procedures. HEELLLLPP PPLLLEEEAASSEEE!
Unauthorized line
Hello. Could anyone point me in the right direction? I just noticed an unauthorized line on my account that was added on November 24, 23 in store. The line is just sitting there, with no phone and it's been charging me $190.00 every month. I noticed my bill was high but I just figured it was fees as I've been setting up payment arrangements. I went into a store and they noticed a store from out of state added the line. I'm trying to get help but the people I'm currently on the phone with are not trying to credit my account. It doesn't make sense.