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dotblack42
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Joined 7 months ago
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BAD SERVICE
T-mobile I will never ever get their service again. Every month for the past 3 months I have had terrible service from them and each time that profusely apologize and the problem persists. ON May 2, 2024 I called and spoke to a rep to pay for my $60 unlimited plan and they put me on a data plan. On the same day I had to call them at least 4 times because 2 hours later I still did not have service. 3-4 hours later I received service. ON May 5, 2024 I get a text saying I have used 80% of my data. I then spoked to 3-4 different reps assuring me that I would have my unlimited service. A supervisor called me evening of the 2nd and the 5th assuring me that my unlimited service had been restored and please do not give them a bad review. ON May 6th my services were off along with a text saying that 100% data had been used. I called and was again repeatedly apologized to with them saying it was their error and that the ticket had been escalated. At the same time I do not have service and they have my $65.20. They then told me while they were escalating my ticket that in order to get services, I would have to close that account and pay more money to get a new number. I still have not received my refund even though I was told that they put in an order and are processing my refund since May 6, 2024, Everytime I call am being told that the refund is being processed since May 6, 2024. Today is May 20, 2024, still no refund. On the 6th I went to another carrier.363Visto1like2Comentarios