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fjleon
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Re: Speedtests on Sagemcom using wired ethernet speeds are crippled
NickM74 wrote: Update: I finally called T-Mobile Internet support. After I described the fact that WiFi was significantly faster than ethernet with the Sagemcom the agent went away for awhile. When he returned he said that it was a defective modem and they would issuea warranty replacement. However, the replacement would be with an Arcadyan KVD21 Gateway (which he said is newer than the Sagemcom). I'll post an update when I receive and install the Arcadyan KVD21 Gateway. the arc is not newer than the sage (not that it matters). all 3 gateway models are buggy and inconsistent. however, i do not believe the arc has the ethernet speed bug7Visto0likes0Comentariosany way to escalate my issue? getting a service credit?
Since we entered into december my home internet keeps going down, 3 times now in just 24 hours, and the outage is currently present for the past 10 hours. tforce is clueless and they keep telling me that they are waiting for their escalation to get a root cause. i have been having issues since day 1 but never that bad, and been waiting for a root cause since october. i have asked for a service credit and they just ignore the question. i need to be able to talk to an engineer not a customer rep. i have not been provided with a link for the escalation ticket i can use to reach to the engineers. the issue is that the gateway says i have excellent signal but i have no internet. If i open a site like ipchicken.com it simply says it could not connect. I believe the issue is that the gateway does not get assigned an ipv4. my guess is that they are running out of ipv4's due to oversubscription and each time the lease is renewed, it will go down when it tries to change ip's. for someone that has complained the amount i have you would think they would provide me with a longer lease or assign the ip statically (which they should be able to do even though tmhi officially does not provide static ip's) is there a way to get a real escalation and response into my issue? i definitely don't want to pay $50 for a service i am not getting.113Visto0likes1ComentarioRe: Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!
install tailscale on any 2 devices in your home network. preferably one device being static (desktop, raspberry pi) while the other is mobile (laptop, phone) you will be able to reach the entire network that way, albeit with reduced performance since tailscale punches a hole via udp and using intermediary servers to get out of the tmobile jail3Visto0likes0ComentariosRe: ipv4/cgnat down again
iTinkeralot wrote: Go to https://whatismyipaddress.comand allow the location and it should provide both the IPv6 & IPv4 addresses from an external perspective. Interesting to see. They have a speed test tool too. It just reported 357.4 down & 43.9 upload speed. A bit of a surprise but sourcing out of Atlanta so maybe not. i'm aware of how to get my ip addresses , but that doesn't help to determine why i'm unable to get them whenever it's down.4Visto0likes0Comentariosipv4/cgnat down again
same thing happened 20 days ago https://community.t-mobile.com/tv-home-internet-7/ipv4-went-down-90-of-the-internet-is-down-47041 support “experts” are clueless, they don't know what dns is, what ipv4 is, what ipv6 is, and don't understand why i can browse ipv6 sites and not ipv4 ones. they don’t know what cgnat is. i wonder if they are trained for anything else other than billing and how to turn the device on and off.Solved317Visto0likes5ComentariosRe: ipv4 went down. 90% of the internet is down
issue was fixed overnight. not happy with this. likely a CGNAT networking issue in my area. the thing that bothered me the most is that the support “expert” (as described by the IVR system) doesn’t even know what DNS is… kept telling me that the ip address is not static (referring to the public ip not my DNS question. i just wanted to know which DNS ip's are assigned by the gateway’s dhcp. the answer was: an ipv6 ip and the two ipv4 google dns ones)2Visto0likes0Comentarios