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jajamm12
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Joined 2 years ago
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Has this happened to you?
Has this happened to you? You sign up for T-Mobile with a trade-in promotion, "get a free iPhone 13 with trade-in" and the following month, T-Mobile changes your promotion without your consent and no longer is your iPhone free! I signed up for the seniors Magenta+ Plan with 3 lines in August, 2022 at their local retail store in Alameda, CA trading in an iPhone 7 and 2 iPhone 11s. iPhone 13s were $799.99, free with trade-ins of iPhone 11s and $400 off for iPhone 7. All 3 trade-ins were at their retail store handled by store manager on his iPad. My 1st billing showed the iPhone 7 discounted properly (the 11s missed the Aug billing cutoff). The next billing showed the 2 iPhone 11s with no trade-in offset. I immediately contacted T-Mobile on their online chat for 2 hours finally getting a supervisor promising to "make things right"…so I thought. Then I saw the final September billing, still no iPhone 11s offsetting credit. Instead the promo trade-ins had changed to buy 2 P4, changing all 3 of the trade-in terms that we signed up! Every single month thereafter, I've spent hours online chatting with several different supervisors promising to "make it right". Protection Plan 360 continued to be charged after the 1st month even after I called to cancel. In November, the promotions changed once again to Apple Trade P24! Then promises from a supervisor of a telephone call within 24-48 hours from upper level Dept "making it right". Phone call came 10 days later from supervisor with yet, another promise of a callback. This happened 4 times by different supervisors! Still no callback from upper level Dept and it's the new year. All I simply want is for T-Mobile to honor the August trade-in agreements which they're still offering today (iPhone 13's are now valued at $729.99 with get a free iPhone with trade-in ad)! I believe T-Mobile is hoping that I would give up trying. Well, I filed a complaint with my CA State Attorney's Office detailing basically what I've stated above and they responded in a letter to me saying that they'll write T-Mobile regarding my complaint and request a response from them of my concerns. Their office is retaining my complaint letter "if in the future our office brings law enforcement action against the company on behalf of all the people of California". If something like this has happened to you, you may want to take the same course of action and contact your State Attorney's Office.496Visto0likes8Comentarios