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jfromca
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Joined 3 years ago
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Re: Visual Voicemail will not activate on prepaid account
I got VV to activate. On website. Under My Profile/Blocking controls/Data Controls was set to block all data. I set to "Do not block data". Enabled data on phone. Opened VV but it still did not work. Waited 10+ minutes and tried again. Still no work. Uninstalled and re-installed VV and then it worked. I don't know if both actions were needed. Perhaps if I had waited longer before re-install it would have worked? Or perhaps unblocking data was not needed and I only need reinstall VV?28Visto0likes0ComentariosVisual Voicemail will not activate on prepaid account
I have a pre-paid account without mobile data. Visual Voicemail had been working but then there was an update last week. When opening updated Visual Voicemail it wants to activate using "supported mobile carrier network". It says I can't use WIFI to activate though it will work once activated. Pressing "getting started" results in "Visual Voicemail cannot be authenticated due to cellular data mode being turned off". I can turn on mobile data without error. Trying again I get new message "Visual Voicemail was not activated please try again." Trying again multiple times does not work. Phone is a OnePlus Nord N200 5g. Any ideas? Thanks.309Visto0likes1ComentarioRe: Free phone upgrade possible with Perpaid?
That is the upgrade that was texted to me by tmobile on 4-1. On direction fromtmobile customer service I went to store on 4th and 13th. On 4th store was clueless (see earlier note). On 13th they managed to call 611. After 20 minutes or so on the phone they figured outthere was a promo code and it wasn't active till the 14th. There is nothing on the web page that says promo code orthe 14th. They were unable to give me the phone despite me being there by their CS instructions. I went back on the 15th. Iwas finally able to get the phone. Store manager had to enter the promo code. I thought for sure they were going to stick me with "service charges" or something. But no, phone was completely free. Just6+ hours of my time wasted. I'm very pleased with phone so far. But what a nightmare. How can the tmbile CS not know the details of the upgrade plan? How can the web page not show the correct starting date? How can they not fix their mistake and instead expect customer to return to the store 2 times? I would have dropped the service if I'd had the time to find an equivalent planelsewhere. Competent companies don't expect their customers to suffer from their mistakes. They fix their errors promptly. I should never have been asked to come back the 2nd and 3rd time. I should never have been told to go to the store twice before the offer was valid. A call to the store "might" be able to confirm you can get the phone. Calls before my 1st and 2nd visits they would not confirm anything. Call before 3rd visit the manager did confirm on the phone. At the very least confirm the phone is in the store. Good luck all.13Visto0likes0ComentariosRe: Free phone upgrade possible with Perpaid?
I had text telling me I could trade in my 3g phone for aOnePlus Nord N200 5G for free. I confirmed eligibility with chat. Chat told me to go to store. Store said they could not do trade in. I showed them the text and the chat and made no difference. Store said there was no one they could call to fix problem and I'd have do trade in online. The text and chat specifically said go to store. Amazing, store has no one at tmobile they can call to fix problems. Now chat is telling me they can't help with pre-paid. Funny, they could on Sunday.18Visto0likes0Comentarios