User Profile
kedrinnen
Roaming Rookie
Joined 7 years ago
User Widgets
Contribuciones
Re: 5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
They can't troubleshoot anymore because since they pulled that, everyone has their own team, there no longer is tech support. They teach each employee something different. The internet person tried to tell me they don't and never have had a hotspot device, they have 2. After hours of research since they was of no help, I figured out I need the wi fi device that has a separate antenna to purchase. They almost, I stopped it, had me purchase an antenna I would never, so far never, have a device to plug it in. Then this last go around they was to send me a certain wifi device, not the Antena one or the silver trash can that I have now. So i will be if they didn't send the trash can one and it didn't even work. When you start it up and the dot lights run across the bottom, that never happen, it was stuck. Trying to return the thing again, another nitemare. I was told several years back when my first trash can started acting up that they are only good for a year or so and when the new 1 they was sending begins acting up, just tell them what I was told. 3 hours on the fone. I've been with them 20 years and I've got 4 devices but nothingmore than calling t mobile because the one and onlything you can count on is a long time on the fone wasting your time. I've had fone calls that would start in the evening and go the entire nite. I read they will tell people the tower is being worked on. My tower is almost brand new. Went down in a hurricane. But every few months my starts up and I have to call in and have a hissy fit and a miracle happens, immediately it stops acting up. I'm pretty close to taking all of it else where. Why should I be loyal when they won't send me a decent wifi device, the trash can is getting weeded out I read, but will send a new customer or new wifi order a new one but to with a 20 year customer. I'd like to know the percentage of new customers stay 20 plus years.7Visto0likes0ComentariosRe: Home internet speeds are unacceptable during the day.
T mobiles customer support is garbage. Ever since they started ' your own team'. Use to be able to call, ask for tech support and they transfer the call. Now you have to practically beg to be transfered and 30 minutes on the fone sucking up time for nothing. Then hopefully but don't count on it, you can understand the person. Use to be tech support knew whatever was needed. Now one person does gateway one person for hot shot device one person for phones. You can't trouble shoot. Then one person will tell you one thing and you'll get transfered and a different person will tell you something else. I've been with them 19years and I'm going to start searching for someone else. The time alone I spend on the phone and get nothing whatsoever accomplished has pretty much done it for me17Visto0likes0ComentariosRe: 20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.
Their customer service went to the crapper when they started the 'team'. Before the 'team' you could call in ask for tech support without having to beg for 30 minutes for them to transfer you then with at least 5 apologies for not listening in the first place because they have to transfer you.Before the 'team' one person with tech support is all it took. Now the people with tech support know 1 thing only. Home Internet knows nothing about phones etc... tech support use to know everything including customer service. When you call its always an hour or more and half of that hours is full of BS. No worries, we are so sorry but I will make sure to take care of your issue so you don't have to call back. We appreciate you being a 19 year customer. Issue still not corrected. Last 5 months bill has been wrong. The last thing I feel is appreciated. I understand staying with t mobile even though the service wasn't the greatest and at times the worst because I'm right there with you. I use to have this thing about hanging up on people but no longer. It has gotten to the point if I can't understand the person, I just hang up and call back. If I don't before I know it 30 minutes has passed and I'm still saying excuse me I didn't understand what you said . I don't feel bad any more because it's like this. I've lived more of my life than I have left and I don't appreciate anyone wasting it. Especially when a load of time has gone by, I'm still on the fone and nothing accomplished.6Visto2likes0ComentariosRe: 5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
I've been having tower issues. Bet you can't guess last reply I received. Tower internet issues in my area. I find that hard to believe since I sit when hurricane Ian came through and PowerSubstations that gives out power to the lines to your house were completely destroyed and had to be rebuilt, some including concrete pads, this all done in under a week. My gateway issues have been going on before that hurricane hit in 10 of 2022.40Visto0likes0ComentariosRe: 5G Home Internet vs. phone data speeds
Denny, calling 611 will not be anymore helpful than the store. For a year after the tower, gateway came out no one could explain how it would get better reception than my phone. On accident I came across a video and it explained all. It's kinda backwards. I just got off the phone and got nowhere but I think I have found the place to get my answers. Or videos. T mobile had a load of videos.7Visto0likes0Comentarios