5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!

They can't troubleshoot anymore because since they pulled that, everyone has their own team, there no longer is tech support. They teach each employee something different. The internet person tried to tell me they don't and never have had a hotspot device, they have 2.

After hours of research since they was of no help, I figured out I need the wi fi device that has a separate antenna to purchase. They almost, I stopped it, had me purchase an antenna I would never, so far never,  have a device to plug it in. 

Then this last go around they was to send me a certain wifi device, not the Antena one or the silver trash can that I have now. So i will be if they didn't send the trash can one and it didn't even work. When you start it up and the dot lights run across the bottom, that never happen, it was stuck.

Trying to return the thing again, another nitemare.  

I was told several years back when my first trash can started acting up that they are only good for a year or so and when the new 1 they was sending begins acting up, just tell them what I was told. 3 hours on the fone. 

I've been with them 20 years and I've got 4 devices but nothing more than calling t mobile because the one and only thing you can count on is a long time on the fone wasting your time. I've had fone calls that would start in the evening and go the entire nite. 

I read they will tell people the tower is being worked on. My tower is almost brand new. Went down in a hurricane. But every few months my starts up and I have to call in and have a hissy fit and a miracle happens, immediately it stops acting up. 

I'm pretty close to taking all of it else where. Why should I be loyal when they won't send me a decent wifi device, the trash can is getting weeded out I read, but will send a new customer or new wifi order a new one but to with a 20 year customer. I'd like to know the percentage of new customers stay 20 plus years.