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LBC90808
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I give you my word ... your complaint will go unanswered!
I've been with T-Mobile since Ben Franklin was a boy. Was conned into trading up to a new iphone and was told if I sent in my existing phone, I'd get FULL CREDIT for the new iPhone on my bill. Long story short - they got my phone but credit for the new phone never happened. Five months and countless hours on hold (my time is worthless, right?) to call centers around the world. Icannot even connect w/ my 'local team of experts'. And the result is a partial credit 'each time I call' w/ the assurance …"I give you my word I will fix this." Nada. Crickets. Bupkis. It goesto say that after being place on hold for hours, numerous supervisors have promised to escalate the problem and they assure me they will return my call in less than two weeks. I don't see how to resolve this, and all Ismell here is FRAUD.130Visto0likes1ComentarioRe: Why is it my 5G Internet Gateway can't work using 5G?
@iTinkeralotGreat post! In my naivete a year ago, there was no understanding that 4G / LTE / 5G were all MHz-based communication speeds, and that mmwave (GHz-based) technology would soon replace it, for phones and devices capable of utilizing that 'higher' spectrum. Mmwave really should be called "G" (or 6G for that matter), but alas, not to offend the 11/12/13x iPhone early adopters who traded up from 4 to 5G.Mmmmm...marketing. Seems almost comical now, my repeated inquiries about 5g towers and connection problems then - no point really in putting up more Mhz technology money where it would be outdated before the years end. LOL Also funny to note the new iPhone SE3 (2022)will not use the new spectrum. It would be interesting to see if the TMHI tower (now only 9monthsold technology) will connect with 5GUC moving forward, or, if that too will remain in Mhz only mode. Thank you forfor your post !6Visto0likes0ComentariosRe: Why is it my 5G Internet Gateway can't work using 5G?
@jbj I think you may have captured the non-sense of it all ..."YMMV". @justintyme2I cannot speak for your equip. I have the 'new' tower (3TG00936AAAA). It literally says in the manualthat the primary signal MUST be 4G. It is not even apparent how the 5G (secondary) would even work in that case. If it works as it says( and primary is not secondary ), then it's no wonder.19Visto1like0ComentariosRe: Why is it my 5G Internet Gateway can't work using 5G?
@jbjI guess they have it right, here on their own interwebs, so depending on where you are and what you can access ...that's what you get! B66 is 4G/LTE @TMobile. Don't know if anyone has reached out to your issues - I getexactly nada from Customer Support - but they do take my money! ... I did not know that Band 71 @600mHz could be either 5G or LTE, if or when you can connectto it. https://www.t-mobile.com/support/coverage/t-mobile-network 5G Frequencies that can provide 5G: Band n71(600 MHz) Band n41(2.5 GHz) Band n260(39 GHz) Band n261(28 GHz) With 5G, high amounts of data can be transmitted more efficiently than 4G LTE. Una de las maneras en que T-Mobile está implementando 5G rápidamente es a través de la integración del espectro de banda media de 2.5 GHz de Sprint. Check outWhat is 5G?to learn how it works! Extended Range 4G LTE Frequencies that can provide Extended Range LTE Band 12(700 MHz) Band 71(600 MHz) Our Extended Range LTE signal reaches 2X as far and penetrates walls for 4X better coverage in-buildings than ever before. 4G LTE Frequencies that can provide LTE: Band 2(1900 MHz) Band 5(850 MHz) Band 4(1700/2100 MHz) Band 66(Extension of band 4 on 1700/2100 MHz). 4G LTE offers fast download speeds, up to 50% faster speeds than 3G. SeeData speeds. Voice and data services only work at the same time when on you have VoLTE enabled on your device. De lo contrario, LTE solo proporciona datos.18Visto0likes0ComentariosRe: Why is it my 5G Internet Gateway can't work using 5G?
cjake wrote: The 600 MHz 5G band is not limited to 1500 feet. Your reply is correct in many ways. UHF (TV broadcasting @ 400 - 700mHz) is capable of travelling many, many miles. But that is not the nature of the 5G cellular setup here, where I live. Sadly, the frequencies you receive and the peak speeds you enjoy are not, in all cases, universal. Cell towers with 5G are largely 'freeway adjacent' in this portion of the country. And whether they are at 5 miles or 500ft away makes little difference if the product cannotconnect, or looses connection over the course of the day. Sadder still, is the inability to connect above 4G, particularly on a device that was sold on the singular merits of unlimited 5G connectivity. I appreciate the input- but the problem lies elsewhere. Kind regards19Visto0likes0ComentariosWhy is it my 5G Internet Gateway can't work using 5G?
As I understand the connections for bands, a B connection is 4G (LTE) and the N connection would be 5G. Whether bands using B12, B2 or B66 that primary signal isa 4G signal, right? Also, from the instructions (and T-mobile website) that primary connection 'must' be 4G (LTE) and only the secondary connection is 5G. As is in my case, where you get no secondary connection, you are not receiving 5G. Period. And where (again as I understand the product correctly) secondary is not primary - you are using that primary 4G signal as your main connection - the gateway will not be providing you with 5G nor 5G speeds. Hmm. Makes sense really, as the 600mHz signal only travels about 1,500 feet on average (three football fields) and low-lying trees and buildings can easily block the signal. Heck, the closest 4G tower is less than ½ mile away, and I can barely keep the Gateway connected. Again, 2 -digits in their teens at best. At 4G. The most disappointing aspect of this service has been the repeated calls to T-Mobile. Over a period of three months, I have logged upwards of 20+ hours in calls, looking for a resolution. I have received repeated promises, am told that 'engineers will be contacted', and 'service will be restored'(?), but to no avail. Q: Was there ever any 5G in the neighborhood to begin with? I think not. I think it's one thing to speak to problems rolling out the service that may (as yet) work in the area over 4G, but it's really insulting to have you speak to the availability of services in 5G where there are none. Congrats to you T-Mobile - you finally jumped the shark. PS: Props to call center Salem, OR- at least you are trying!5.3KViews0likes11Comentarios