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LPD155
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Re: T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands
I received the LTE gateway…nothing good to report. I'm getting about 5Mbps (and below) down and about the same up. I think my T-Mobile home internet experience is coming to an end very soon. I can no longer telework withthese horrendous internet connections. The 5G gateway continues to loose connection with the tower (even though I have 5 bars primary and 3 bars secondary connections). Now with the LTE gateway being a bust…I think it's time to go back to my previous fixed wireless. Never thought it would come to that. I have 3 ISP options where I live…satellite (not Starlink), fixed wireless &T-Mobile home internet. The satellite was absolutelyterrible with highlatency and data cap throttle back, this was a big show stopper. Fixed wireless was somewhat stable at around 15-20 down & 5 up with numerousweather related outages.T-Mobile now has very unstable connections with no improvement in site. T-Mobile refuses to acknowledge that thereis a problem with their tower, which means that'llnever fix it. So again, my T-Mobile home internet experience is coming to an end. I'll go back to fixed wireless and wait for Starlink to come online.8Visto2likes0ComentariosRe: T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands
Thanks for the update. I also wanted to add that Ilive in a rural area, mostly farms. During one of my many tech support calls, I was told that a tower in the next town is off-line and all those customers have all been pushed to my tower, thereby possibly causing a congestion issue. I've been told so many different excuses by so manytechs that I don't know what to believe anymore. My problems started earlier April and have continued ever since.Prior to April, everything was working great without issues. This neighboring tower is still allegedly off-line, so not sure when or if it will everbe repaired. Even so, I'm not certain that my problems are even related this.I'm loosing patients and running out of options. I also wanted to add…T-Mobile home internet techsupport is clueless. They are just trained to follow a step-by-step checklist that a 6th grade childcan do. They are not "real"experts and definitely notengineers. Because of this, we are all forced to get assistance from each other through these communityforums. I apologize that my frustration is coming out as I write this post.7Visto1like0ComentariosRe: T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands
I'm having EXACTLY the same issues you stated above. Also using theNOK5G21 gateway, connecting B66 primary (5 bars) and n71 secondary (3 bars). Countless tickets with tech support, nothing corrected, nothing resolved. Finally made complaint with FCC which prompted a call back from a "t-mobilesenior customer service rep". This rep told me that my area is not compatible with the 5G gateway and I should not have been given option to use this unit. Apparently (according to him), the 5G signal keeps bumping the LTE signal offline, causing the unit to loose internet connection. He said this is a know problem in certain areas with this gateway. He further said that the only remedy is to roll back to the older LTE gateway which will not be competing with two different bands. I have one being sent to me now. I will test it once received and hopefully issues will be gone. I'm also expectinga little slower speeds compared to the5G unit, but as long as the are fast enough for basic internet stuff, I'll take that trade off for a stable connection. I'll try to post an update once I've tested the LTE gateway.5Visto1like0ComentariosRe: Wifi extenders
I'm using the eero mesh system. The first eero is connected to the T-Mobile gateway via ethernet cable. The remaining eero's are all wireless spaced to provide max coverage to my property. I placed the eero network into bridge mode to prevent double NAT. So far, all is working fine. Be sure to name your eero mesh WiFi network differently from the gateway's built in WiFi network. Thiswill prevent yourdevices from accidentally connecting directly to the gatewaywifi (which defeats using the mesh set up).16Visto2likes0ComentariosRe: Home Internet Goes Out Every Couple of Hours
I also wanted to add that T-Mobile offshore customer support has not been helpful at all. They are very friendly, butlack any real techknowledge. All they are trained to do is apologize, tells us how much they value us as customers,send a signal refresh and say the engineers are working on it. They may even credit your account. I've been "promised" countless times that my Gateway connection issue will be corrected "very soon." That was six weeks ago.Correcting the issue is usually not something they are able to do. Speaking to an actual engineer is not possible. This is very frustrating because they are the people who can actually provide corrective remedies. We are left to troubleshoot on our own and find solutions through these communityforums. I live in a rural area with limited ISP options. My Gateway cooling fan is only a bandaid, I'mreally hoping Starlink will be my long term solution when it becomes available. I also wish T-Mobile would monitor theses forums and assist with customer concerns. I'm only one single customer, so my concerns and issues arenot going to generate any movement from T-Mobile. That's just the unfortunatereality.12Visto3likes0ComentariosRe: Home Internet Goes Out Every Couple of Hours
Update…Possible Fix. I had noticed my 5G Gateway was very warm to the touch at the top of the unit. I always thought this was a normal behavior of the unit. After reading various other blogs about possible unit overheating, I decided to buy a small computer fan to place under the Gateway to see if this made a difference. I purchase the small fan and USB adapter on Amazon (see below).You'll need the adapter if you want to plug and power the fan directly into the gateway's USB C input. https://www.amazon.com/gp/aw/d/B07R659J8Z?psc=1&ref=ppx_pop_mob_b_asin_title & https://www.amazon.com/gp/aw/d/B07XYTHCXV?psc=1&ref=ppx_pop_mob_b_asin_title After having the Gatewayturned off for a couple hours, I powered on the Gateway andpluggedthe fan into the gateway and placed the gateway on top of the fan. The gateway has maintained a noticeablecooler temperature and my Wi-Fi has been more stable in the last 24 hours. Speeds have also been somewhat back to normal.Not sure if this is all just coincidental, but I wanted to share it anyway.8Visto3likes0ComentariosRe: Home Internet Goes Out Every Couple of Hours
I've also been having same issue for the last month. 5G gateway was working fantastic for months…then the tower "modernization" took place…all my problems started after that. Probably called the home internet tech support over 20 times on the last month. Nobody knows what the problem is,how to fix it or when, if ever, the problem will be resolved. All they can say is they are "sorry" I have no internet.We tried every resolution in the book. They even replaced my gateway. Nothing has fixed the constant internet drop offs. All my T-Mobile cell phones work great…it's only the home internet that has problems. The gateway shows 4 bars signal strength at all times, just no internet. Reboot usually gets me online again for about 5-10 minutes, then looses internet connection again. Very frustrating…I should have never left my old ISP.9Visto2likes0Comentarios