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Home Internet Goes Out Every Couple of Hours
I also wanted to add that T-Mobile offshore customer support has not been helpful at all. They are very friendly, but lack any real tech knowledge. All they are trained to do is apologize, tells us how much they value us as customers, send a signal refresh and say the engineers are working on it. They may even credit your account. I've been "promised" countless times that my Gateway connection issue will be corrected "very soon." That was six weeks ago. Correcting the issue is usually not something they are able to do. Speaking to an actual engineer is not possible. This is very frustrating because they are the people who can actually provide corrective remedies. We are left to troubleshoot on our own and find solutions through these community forums. I live in a rural area with limited ISP options. My Gateway cooling fan is only a bandaid, I'm really hoping Starlink will be my long term solution when it becomes available. I also wish T-Mobile would monitor theses forums and assist with customer concerns. I'm only one single customer, so my concerns and issues are not going to generate any movement from T-Mobile. That's just the unfortunate reality.
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