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magenta1659776
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Remaining EIP Balance on Feb bill is same as January bill.
Anyone else notice that their Remaining EIP balances on the February bill is identical tothe January bill? Somehow TM screwed up their billing software and didn't credit payments against the EIP balance. In short, the remaining balances didn't change between the January and February bills. This issue probably affects many customers other than myself, but it's been over a week since I spoke with an India based rep without it being resolved. Because of the Samsung S23 offers expiring in a couple days, in order to upgrade, I had to pay off an incorrect and too high remaining balance onone of my devices. Now I'm going to have to deal with someone to get the overpayment refunded. And I'm sick and tired of waiting on 30+ minute holds before speaking with someone who doesn't understand the problem and hasn't been trained to deal with it properly.90Visto0likes0ComentariosRe: Usage Data Disparity
The 2 people I mentioned in my earlier post turned off 5G and their data usage is now tracking correctly. I believe TMobile is double counting data usage when both 4G and 5G signals are available. Of course only those of us with kickback or limited plans would care.10Visto4likes0ComentariosRe: Usage Data Disparity
gdefender wrote: @skim32 One final note, I am having the problem on two of the 11 lines on my account. These are the only two phones I have with 5G capability, and the issue seems to have started around the time we upgraded to these phones. Maybe it's related to 5G data usage tracking! It's just a theory, but I wouldn't be surprised if when I'm on a NR NSA (non-standalone 5G) networkthe data is being counted twice, once for 5G and once for LTE. I've come to the same conclusion. There are 2 lines out of 8 on my account that have 5G enabled and both have major discrepancies between what the phone says their data usage has been and what TM claims. Even though I have a 5G phone I've never enabled it because I couldn't see any difference in speed. I've suggested that the 2 who keep going over their 2gb kickback limit disable 5G. It'll be interesting to see if their usage now tracks correctly.4Visto1like0Comentarios