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MikeyD28655
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Re: Did T-mobile willfully lie to me about it's home internet service?
elginherd wrote: I installed & activated the 5G gateway on 6/11/21. I tried it for 3 days and since the service was great (50 Mbps-120Mbsp down plus normally 20-25 Mbps up) I cut off Xfinity. 3 days after cutting off Comcast on 6/17, my down speeds have been measured between less than 1 Mbps to about 12 Mbps. Multiple calls to 844-275-9310 number, which are often answered by people who speak with very unintelligible accents, here is what I've been told over the past more than THREE months: -Sales lady: Don't worry, if the 5g tower becomes congested, the gateway will automatically switch to a less congested LTE tower. (false) -An actual American lady reset my gateway and said that she had reassigned my primary tower. That apparently actually worked...for less than a day. -Later call soon after: I was informed that there was 'modernization' going on in my area and that my service would be great soon. Also the lady (who speaks clear English) promised me a call back in 2-3 days, which she did, BUT -Verbatim: "The engineer said to educate the customer that if he turns the gateway off for 5-10 minutes, that it will automatically connect to an alternative tower." (false) -A later call, an American told me the truth...no the gateway doesn't work like the sales lady nor the engineer (through the CS rep) said. That there WAS moderrnization, but there is not any estimated time in which it will be completed. -The last exchange with a guy I could barely understand, but was genuinely trying to be helpful tried to get a 4G gateway for me since there is plenty of local bandwidth available. Nope out stock and discontinued. He said to try the local T-Mobile shops...out of stock becuase they had to give them to customers with similar problems llike mine. I'm just gonna limp along until I can get an intro offer to rejoin Comcast & we'll be considering switching our mobile service to Xfinity also. BTW: We have been T-mobile customers for 21+ years. Getting representatives who barely speaks english needs to stop. We have no place in our society for non English speaking reps to help English speaking users. The CEO needs to stop doing this practice. It's frustrating enough to have issues, but having to deal with foreign call center representatives makes it worse. The CEO is a complete moron who won't talk to his customers to even find out their main grievances. Wish I could catch him out on the street and back him into a corner so that he has to listen to me.3Visto0likes0ComentariosRe: How can I contact the Fraud Department?
trogdor1138 wrote: Here, with the supposed "un-carrier" there's no way to directly deal with this issue or follow up. T-Mobile's own employees can't do anything! Necro post, I know, BUUUT… UN-carrier should tell you everything you want to know. They literally tell you right there how much of an UN carrier they really are. They UNcare, and are as much as an UN-carrier as any other corporate dump heap company is. They are being truthful in saying they are UN carrier and are laughing at people who don't realize their tag line tells people they only sell a service and do as little as possible to care about your problems and frustrations with said UN caring service. lol.6Visto0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
cma42 wrote: Right. A lawsuit wouldn't do anything to fix the problem. I said something like that in another post, here, but for some reason a moderator has flagged it. Don't know why and I'm actually getting a little ticked off about it. It was all written politely.This behavior is pushing me ever closer to cancelling my service. because the moderators are bootlickers that don't even know the first thing about networking and are more than likely low willed twinks who can't stand to have their feelings hurt.1Ver0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
Snooooopy wrote: Why not just cancel the service and get another internet provider? That would be much easier and cheaper than hiring an attorney and trying to get a class action suit going. From what I've read here, T-Mobile is providing refunds for those who ask and cancel. Moreover, it's a totally wireless type of internet service. There will never be techs coming to your house. (One of the pluses of this type of internet service, in my opinion.) You need a wired service for home visits. Is Cox or Verizon in your area? maybe they are like me..with no other options in the area and do not want sat net (which is a scam in itself)1Ver0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
TeeJay wrote: Mz Red1 wrote: It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! When you file your lawsuit, be sure to use all caps just like this. The court will be impressed. But no one is impressed by your attempt at looking intelligent by putting someone else down. Obviously you have never been frustrated to no end. You and your ilk are what is allowing corporations to take advantage of users who pay for good service only to get crapped on.1Ver0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
johnbor wrote: Mz Red1 wrote: It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! Ok your absolutely correct,, So Go ahead Hire a Lawyer and we will all jump on the lawsuit under you.. Make sure you handle the money for us or get them to do in on contingency.. cause Im a little tight on cash right now since Gas is so high.. you are a garbage human for this comment. Money is tight for us all, But I would and will toss some into the basket to get it started. I'm glad you are enjoying getting rear ended by corp. america. Just stand there with the rest of the losers that are doing nothing and get off my internets.1Ver0likes0ComentariosRe: Home internet modem keeps powering down and restarting
As with others here, My nokia gateway (the trashcan model..and on my 2nd one already rebooting randomly and losing wifi. same as the previous), I am sick and tired of the bs and policies that say I can't switch to another gateway nor can I speak to or even email the ceo of these issues. I guess I'm going to have to hunt down the ceo myself and corner him on one of his visits and ask him what the hell. We are tired of spending money on his garbage for it not to work properly and that he is not going to walk away from this. People are way past being tired of ceo's getting away with cheating people. I think we all deserve at least a years free service at this point not to mention t-mobile's tech dept knows little to nothing about gateways nor networking. Also, a class action would get some attention as well.2Visto0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
Mz Red1 wrote: It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! Not to mention, they are as bad now as at&t. They also fired hundreds(maybe more if they are not putting it in the media) of workers just to be able to afford those expensive homes the board and ceo live in. We are just cash food to the corp cows that just keep growing fatter by the day.2Visto0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
Snooooopy wrote: Why not just cancel the service and get another internet provider? That would be much easier and cheaper than hiring an attorney and trying to get a class action suit going. From what I've read here, T-Mobile is providing refunds for those who ask and cancel. Moreover, it's a totally wireless type of internet service. There will never be techs coming to your house. (One of the pluses of this type of internet service, in my opinion.) You need a wired service for home visits. Is Cox or Verizon in your area? Because some of us do not have any other option where we live. I know at least 3 people personally that live around me that has lost their jobs because they can't use live sessions for meetings etc. Does that clear it up for you? and BBB? no better than minor yelp reviews. Thousands tearing down towers..yep, that will get their attention. I'm not beyond that at this point with corporations.2Visto0likes0Comentarios