Did T-mobile willfully lie to me about it's home internet service?

elginherd wrote:

I installed & activated the 5G gateway on 6/11/21. I tried it for 3 days and since the service was great (50 Mbps-120Mbsp down plus normally 20-25 Mbps up) I cut off Xfinity. 3 days after cutting off Comcast on 6/17, my down speeds have been measured between less than 1 Mbps to about 12 Mbps. Multiple calls to 844-275-9310 number, which are often answered by people who speak with very unintelligible accents, here is what I've been told over the past more than THREE months:

-Sales lady: Don’t worry, if the 5g tower becomes congested, the gateway will automatically switch to a less congested LTE tower. (false)

-An actual American lady reset my gateway and said that she had reassigned my primary tower. That apparently actually worked...for less than a day.

-Later call soon after: I was informed that there was 'modernization' going on in my area and that my service would be great soon. Also the lady (who speaks clear English) promised me a call back in 2-3 days, which she did, BUT

-Verbatim: “The engineer said to educate the customer that if he turns the gateway off for 5-10 minutes, that it will automatically connect to an alternative tower.” (false)

-A later call, an American told me the truth...no the gateway doesn't work like the sales lady nor the engineer (through the CS rep) said. That there WAS moderrnization, but there is not any estimated time in which it will be completed.

-The last exchange with a guy I could barely understand, but was genuinely trying to be helpful tried to get a 4G gateway for me since there is plenty of local bandwidth available. Nope out stock and discontinued. He said to try the local T-Mobile shops...out of stock becuase they had to give them to customers with similar problems llike mine. 

I’m just gonna limp along until I can get an intro offer to rejoin Comcast & we’ll be considering switching our mobile service to Xfinity also. 

BTW: We have been T-mobile customers for 21+ years. 

Getting representatives who barely speaks english needs to stop. We have no place in our society for non English speaking reps to help English speaking users. The CEO needs to stop doing this practice. It's frustrating enough to have issues, but having to deal with foreign call center representatives makes it worse. The CEO is a complete moron who won't talk to his customers to even find out their main grievances. Wish I could catch him out on the street and back him into a corner so that he has to listen to me.