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Re: VOIP on high speed gateway
revdrwebb wrote: Just called them again. They know it's a problem but won't give me an ETA for a fix. Same answer I got 6 months ago. I've been without VOIP service now for 9 months. They offered to replace the new gateway with the old 4G gateway. That would be a hassle I can't imagine. Really, how hard can this be to fix? It's a well-know protocol on well-know ports. I like this service except for this issue, but would not recommend it because most people I know are doing VOIP now for homes and businesses. By the way, They charged me $50 for the 6 days I had the gateway. Even thought when cancelling the service I was told that I won't be charged anything because it's within the first 21 days.15Visto0likes0ComentariosRe: VoIP with t-home internet
Person wrote: Just spoke with a girl called Crystal from the customer service .Waiting time was zero minutes. She told me that they areaware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent. She collected my download and upload speed (asked me to test it in real time). I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to track the status of the request. I'll keep you guys posted. Ok, here is my report: nothing happened. Nobody contacted me, the problem wasn't fixed. At all.37Visto2likes0ComentariosRe: VOIP on high speed gateway
Person wrote: revdrwebb wrote: Still no joy with this. Cisco VOIP box is plugged into the lan port on the 5G router. I get dial tone but can't call. It worked fine on the old LTE Gateway. Just spoke with a girl called Crystal from the customer service .Waiting time was zero minutes. She told me that they areaware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent. She collected my download and upload speed (asked me to test it in real time). I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to track the status of the request. I'll keep you guys posted. Ok, here is my report: nothing happened. Nobody contacted me, the problem wasn't fixed. At all. I returned the device.13Visto0likes0ComentariosRe: Slow upload speed and T Mobile home Internet
I had the same problem. Turned out that the speedtest(.net) by Ookla is not reliable app to test the speed. It assumes that server with the fastest ping is the best server for the test, which is not the case. Mine was almost in another country. That's why upload so slow. (less that 1Mb/sec). Change server manually to one that is closer to you geographically and you most likely Ookla will showthe promsed 5-20 Mb/s. (don't you think it's still too little?, but anyway this is what T-Mobile says is an excellent speed).71Visto1like0ComentariosRe: VoIP with t-home internet
Just spoke with a girl called Crystal from the customer service .Waiting time was zero minutes. She told me that they areaware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent. She collected my download and upload speed (asked me to test it in real time). I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to track the status of the request. I'll keep you guys posted.38Visto1like0ComentariosRe: VOIP on high speed gateway
revdrwebb wrote: Still no joy with this. Cisco VOIP box is plugged into the lan port on the 5G router. I get dial tone but can't call. It worked fine on the old LTE Gateway. Just spoke with a girl called Crystal from the customer service .Waiting time was zero minutes. She told me that they areaware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent. She collected my download and upload speed (asked me to test it in real time). I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to track the status of the request. I'll keep you guys posted.16Visto1like0Comentarios