User Profile
Scottydkj5
Newbie Caller
Joined 9 months ago
User Widgets
Contribuciones
TMobile shows my hotspot usage is 14x what I have actually used
I am previously a Sprint customer that was transferred over to TMobile last year. Since then I have had multiple issues with my hotspot usage being inaccurate. My plan just renewed itself on the 19th and according to Tmobile I have already used over 300GB. I checked my phone and computer, together I have used just a bit over 22GB. I keep trying to explain this to the customer service chat, but they made me feel like if I went over my limit. I have a 120GB plan at 5G, there is no way I hit 300 in 8 days. I use my hotspot for work and streaming. I haven't even used my hotspot everyday.I couldn't send the rep any pictures as the app crashed when I tried. When I check any type of usage on the app it is extremely off. Right now itnhas my current usage (mobile data) at 800GB...when I tap it and it takes me to another page it says 21GB. That is a huge difference. When this happened to me in July, a rep was very helpful. She had me turn off/on my hotspot while she looked at it on her end. She did some kind of reset and everything went back to working fine. I kept trying to tell the reps this is what they did so they could take a look at it again, but they just wanted me to take a technical call. Why can't the reps just have me do the same thing and reset so I can use my hotspot. It sucks to pay so much and I can't even use it properly. Why haven't they fixed this issue, it seems mutiple people have had it for over a year now. Is there a better way to have my hotspot reset so I can use it? Will tmobile ever fix the overview on the app so it reflects what I actually use?65Visto0likes0ComentariosRe: T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings
I am having this same issue, and the customer service reps are just ignorant. I have a Samsung A52, and my account renewed 8 days ago and according to Tmobile I have used over 300GB of data. My phone usage says 13 and my laptop says 9. I only have my laptop connected and use it for streaming services. I havent even used it everyday. This is the 3rd time this has happened to me. I was previously a Sprint customer, that was automatically switched to Tmobile last summer. The last time this happened one of the agents was able to look at my usage while I was connected to it and reset it. Today, after 2 agents they wanted me to call them to speak with a tech. Even though I never spoke to one previously. I don't have the time or patience right now to try and understand someone's accent, and have to explain all over again that the usage they have doesn't match what I have. I will go back to the chat though and tell them they need to check their forums as there are many people with this issue for over a year now.1Ver0likes0Comentarios