Forum Discussion

DAVEHALL14

Newbie Caller

3 years ago

T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

Scottydkj5

Newbie Caller

2 years ago

I am having this same issue, and the customer service reps are just ignorant. I have a Samsung A52, and my account renewed 8 days ago and according to Tmobile I have used over 300GB of data. My phone usage says 13 and my laptop says 9. I only have my laptop connected and use it for streaming services. I havent even used it everyday.

This is the 3rd time this has happened to me. I was previously a Sprint customer, that was automatically switched to Tmobile last summer.

The last time this happened one of the agents was able to look at my usage while I was connected to it and reset it. Today, after 2 agents they wanted me to call them to speak with a tech. Even though I never spoke to one previously. I don't have the time or patience right now to try and understand someone's accent, and have to explain all over again that the usage they have doesn't match what I have.

I will go back to the chat though and tell them they need to check their forums as there are many people with this issue for over a year now.

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Settings","id":"message:103569","revisionNum":1,"repliesCount":40,"author":{"__ref":"User:user:139488"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:103569"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103569"},"body@stripHtml({\"truncateLength\":200})":" I just started with T-Mobile on the Magenta Max 55+ plan. I activated my new phone using the plan 10 days ago. I am noticing that my mobile hotspot data usage goes up a little bit each day and is n...","body@stringLength":"1578","rawBody":"

I just started with T-Mobile on the Magenta Max 55+ plan. I activated my new phone using the plan 10 days ago. I am noticing that my mobile hotspot data usage goes up a little bit each day and is now at 2.13 gigabytes. But I have all \"Mobile Hotspot & Tethering\" settings disabled on my phone settings, and they have been disabled all along. So, how am I using mobile hotspot data? I looked at all the apps that have used mobile data on my phone, and \"Mobile Hotspot & Tethering\" is nowhere in the list, which is as it should be. I am sending screenshots of the top 5 apps under mobile data usage; and showing that all my \"Mobile Hotspot & Tethering\" settings are disabled. Furthermore, my TOTAL mobile data usage for the 10 days is only 5.6 gigabytes, so this “error” makes up almost half of my total data usage. What happens if I use 100 GB of mobile data, will T-Mobile say I’ve used 50 GB of hotspot data? I was going to try the mobile hotspot feature today for the first time, but I don't want to do that until I get a good answer as to why I am using data with this feature turned off. Please let me know what's going on. Thank you.

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I just started with T-Mobile on the Magenta Max 55+ plan. I activated my new phone using the plan 10 days ago. I am noticing that my mobile hotspot data usage goes up a little bit each day and is now at 2.13 gigabytes. But I have all \"Mobile Hotspot & Tethering\" settings disabled on my phone settings, and they have been disabled all along. So, how am I using mobile hotspot data? I looked at all the apps that have used mobile data on my phone, and \"Mobile Hotspot & Tethering\" is nowhere in the list, which is as it should be. I am sending screenshots of the top 5 apps under mobile data usage; and showing that all my \"Mobile Hotspot & Tethering\" settings are disabled. Furthermore, my TOTAL mobile data usage for the 10 days is only 5.6 gigabytes, so this \"error\" makes up almost half of my total data usage. What happens if I use 100 GB of mobile data, will T-Mobile say I've used 50 GB of hotspot data? I was going to try the mobile hotspot feature today for the first time, but I don't want to do that until I get a good answer as to why I am using data with this feature turned off. Please let me know what's going on. Gracias.

"},"Conversation:conversation:103569":{"__typename":"Conversation","id":"conversation:103569","solved":false,"topic":{"__ref":"ForumTopicMessage:message:103569"},"lastPostingActivityTime":"2024-07-11T05:50:29.000-07:00","lastPostTime":"2024-07-11T05:50:29.000-07:00","unreadReplyCount":40,"isSubscribed":false},"ModerationData:moderation_data:103569":{"__typename":"ModerationData","id":"moderation_data:103569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMDM1NjktMTk3aTIxMzdEOTVFQkFCM0U2MjI?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0xMDM1NjktMTk3aTIxMzdEOTVFQkFCM0U2MjI?revision=1","title":"6f0f41b4-a59e-47da-b426-063dac24ad0c.jpg","associationType":"BODY","width":2160,"height":2340,"altText":null},"Revision:revision:103569_1":{"__typename":"Revision","id":"revision:103569_1","lastEditTime":"2022-11-22T06:46:25.000-08:00"},"ForumReplyMessage:message:103597":{"__typename":"ForumReplyMessage","id":"message:103597","conversation":{"__ref":"Conversation:conversation:103569"},"author":{"__ref":"User:user:9643"},"revisionNum":1,"uid":103597,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103597"},"parent":{"__ref":"ForumTopicMessage:message:103569"},"body":"

This is the 3rd time this has happened to me. I was previously a Sprint customer, that was automatically switched to Tmobile last summer.

I will go back to the chat though and tell them they need to check their forums as there are many people with this issue for over a year now.

","body@stringLength":"1068","rawBody":"

This is the 3rd time this has happened to me. I was previously a Sprint customer, that was automatically switched to Tmobile last summer.

I will go back to the chat though and tell them they need to check their forums as there are many people with this issue for over a year now.

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