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StateLineMidwes
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Re: LG G7 error message this morning
THANK YOU sincerely to the users who are sharing the fixes that worked for them. It is not your fault that the fixes might not work for other people, and you deserve appreciation for your effort. This problem was not caused by any individual user, and I am sure that T-Mobile did not want to cause the problem either. We just need to get T-Mobile aware of the dimensions of the situation so that their response is appropriate. Widespread posts on many different forums, here and elsewhere, indicate that generally people are not recovering from this problem. But THANK YOU to all!4Visto2likes0ComentariosRe: LG G7 error message this morning
I see that "Force Stop and Clear Cache" now has a "green check mark" and "best answer" badge. I am sure the poster provided the information in good faith. Unfortunately, those actions to not work for the vast majority of people, as evidenced by the hundreds of postings on dozens of forums and websites…people are trying "Force Stop and Clear Cache"and for nearly all of them, it is not working. It did not work for our two phones, nor did any of the other false fixes posted on YouTube. If this was a good fix, T-Mobile would tell their retail store employees about it! If this was a good fix, somebody would post a legitimate YouTube showing an actual phone actually healing! If is very clear that T-Mobile did something this past Sunday that effectively bricked many thousands of LG phones. LG abandoned the phone business, so they have little incentive to help (but we can always hope). T-Mobile might not even know what they did…the error could be buried somewhere in the code of a complicated update. They are surely investigating. The erroneous code might be buried within other updates which they don't want to reverse for legitimate reasons. Customers need to courteously but urgently request T-Mobile do one of two things: Either reverse the network change they made last Sunday that bricked millions of dollars worth of phones, or Offer generous discounts to customers to purchase non-LG phones so they can get back to work (and those discounts should be retroactive so that desperate customers who replaced their phones today can participate).2Visto2likes0ComentariosRe: "LG IMS keeps stopping"
THANK YOU to everyone who is trying to help! It is not your fault that most of us still have non-usable phones! You are doing a good job trying to help and you deserve total appreciation for your efforts. By the way, if you purchase a new phone, comment to the retail store why you are doing so…and save the receipts. This problem is so widespread, it is involving many thousands of persons. But again, thank you sincerely to all the posters…without you, we would not have evidence of the very large number of people affected. Much appreciated!2Visto1like0ComentariosRe: "LG IMS keeps stopping"
Both of our LG phones started getting the "LG IMS Keeps Stopping" popup every three seconds starting yesterday. I followed the instructions on a half-dozen YouTube videos exactly, and NONE of them had any effect. Then I checked a half-dozen forums and followed all their advice (except a factory reset) and NONE of them had any effect. Unfortunately, it appears that some folks on YouTube are exploiting this problem by posting "fixes" that they have not tested or confirmed, because all they want is the views and the clicks. They know that desperate users will watch the video to the end, even though it does not work. Evidently T-Mobile changed something on Sunday that makes the LG IMS system app "stutter" (but not stop) every three seconds. That is apparent because the phone can still send/receive voice calls and text messages, and "clearing the cache" and "force stopping" only works for a few seconds before the app resets and attempts to function again -- triggering that endless popup message every three seconds! LG has stopped making phones, but supposedly promised support for a couple more years. T-Mobile and LG have been mum on the problem so far, even though it evidently affects just about every LG phone on T-Mobile -- that could be hundreds of thousands. It is frustrating that the forums and YouTube are full of false fixes, and the minor news coverage so far says "a small number" are affected (which is not true).1Ver1like0ComentariosRe: LG G7 error message this morning
These threads getting "PROBLEM SOLVED" headlines and green-check-mark headings are untrue andvery unhelpful. Somehow the thousands of us who have had our phones bricked for two days (so far) need to communicate to T-Mobile that the problem is NOT yet solved. The "LG IMS com" system app is designed to instantly restart and reload cache in the event that it stops or is forced-stop. When you force-stop it or clear the cache, you can easily see that it restarts and reloads immediately. This is logical and proper behavior for an app that is required for basic phone function...it needs to run all the time. However, T-Mobile evidently changed something yesterday (Sunday) that was not compatible with the LG IMS system app in LG phones. For thousands of customers, NONE of the fixes posted in dozens of forums and dozens of YouTube videos work at all. Do yourself a favor and start documenting all the labor-hours you are losing by having non-functional phones for so many days, and all the labor-hours trying out all the false fixes, the hours spent on hold listening to the customer service recording, the miles you are driving to T-Mobile retail stores, the value of all the photos and files you are losing doing "hard resets", and the cost of replacing phones! This problem is extremely widespread and the economic damage is already in the multi-millions, and growing every day. We need to respectfully inform T-Mobile that the big green "PROBLEM SOLVED" headlines are not true, and they need to accomplish one of two things (it's only fair and it's good business): Either restore the network back to how it was last Saturday before all these problems began for tens of thousands of people, or -- Offer generous discounts for the injured customers with bricked phones to purchase non-LG phones so they can get back to work…and the discounts need to be retroactive to today, because many desperate customers are rushing to T-Mobile stores and buying new phones today.1Ver1like0ComentariosRe: TMobile is silent about LG IMS keeps stopping
In reply to the person who asked whether our phones were brought in from some other carrier: Both of our T-Mobile phones were purchased brand newin T-Mobile retail stores, recommended by T-Mobile employees, and set up and activated by T-Mobile employees. Neither phone had any problem of any kind until they both started the dreaded "LG IMS Keeps Stopping" popup message last Sunday. So no, this is not a problem with some wrongly-configured phone from somebody else's network. These phones were T-Mobile all the way, functioning perfectly up until the every-3-second popups hit…like it did for tens of thousands (or maybe hundreds of thousands) of customers. Forums all over the web are full of desperate posters trying to fix this problem YouTube now has many videos (falsely) claiming to fix the problem. Those videos are harvesting the lucrative views and clicks of thousands of people. Obviously this is a much more widespread problem than the few news items that call it a "limited problem." T-Mobile evidently changed something last Sunday that was not compatible with vast numbers of existing LG phones. They either need to reverse what they did (although they might possibly not know exactly what they did), or they need to provide generous discounts on non-LG phones so their customers can get back to work. The economic value of bricking so many phones runs into the millions of dollars. Then you have tens of thousands of customer-hours trying out false fixes, and countless thousands of days of lost productivity due to non-functional phones.3Visto1like0ComentariosRe: TMobile is silent about LG IMS keeps stopping
I tried getting through to T-Mobile telephone support but the recording says "We are experiencing high call volumes!" Some writers on some forums claim they got through to T-Mobile and were told "We are aware of the problem and are working on it." Of course, what we want to hear is "We are committed to a fix." My wife's phone and my phone both started getting the notorious "LG IMS Has Stopped" popup every three seconds, yesterday (Sunday) afternoon. I spent about 6 hours doing everything recommended on every YouTube video and forum post: update apps, update OS, clear cache, force stop, reboot, etc. etc. Unfortunately, the YouTube folks just want credit for views and clicks, and don't care if the fix does not work. Naturally, we all watch every video to the end! I noticed that the LG IMS system app is written so it attempts to restart immediately as soon as anyone tries to shut it off. It also reloads the cache immediately after anyone tries to shut it off. This is logical behavior, because this app is needed for the phone to communicate. The phone still continues to make and receive calls and messages (in between those maddening popups every three seconds) so evidently whatever T-Mobile did to their network on Sunday is making every LG phone "stutter" or "hiccup" every 3 seconds, which triggers the popup...but then the app almost immediately resets, still allowing calls and messages to go through! We are headed over to the local T-Mobile retail outlet this afternoon to see if they have heard anything new on this widespread problem, because we cannot get an answer from T-Mobile any other way.2Visto1like0ComentariosRe: LG IMS Has Stopped working fix is coming from LG soon
There are many, many concurrent threads on this same issue on this forum. Search for "LG IMS Keeps Stopping" and you will find at least six other threads. The local T-Mobile store told us they have been flooded with desperate customers with "bricked" LG phones and T-Mobile is selling phones so fast they are worried about running out of stock. They convinced us to purchase two new Samsung phones before they are gone. Please, if you hear that a "fix" is being pushed out by LG, try to find out if it will work on WiFi now that our old LG phones are no longer connected to T-Mobile! They are continuing to flash the error messages every 3 seconds on both phones!8Visto1like0Comentarios