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tmo_lauren
Connection Curator
Joined 14 years ago
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Re: International charge 500$ from my account
Oh goodness. Hm. So, I'm not able to view accounts from here on Support. My suggestion would be to reach out to T-Force on FB or Twitter to see if there are any notes from the rep who made the promise documented on the account. Unfortunately international charges like that aren't something we typically waive because they aren't charged by us, they're what the other carrier is charging and we simply pass the charge over. If there's documentation of the promise, T-Force may be able to help. -Lauren34Visto0likes0ComentariosRe: Can't Buy an iPhone from Apple! (This T-Mobile Account isn't supported on Apple.com)
Hey there! Not the best news unfortunately. Apple doesn't allow business accounts to finance the way an individual account is able to. It's not going to be an option you can explode while on a T-Mobile for business account. I'm so sorry! -Lauren52Visto0likes0ComentariosRe: Unable to update my address
Hey there! We're not seeing anything reported specifically with issues for address changes on a mass level, so it's likely a one off with your account for some reason. Sounds like we may need to file a ticket, the easiest way to do that is just pop over to FB or Twitter and have T-Force take care of it! Links are in my signature! -Lauren39Visto0likes0ComentariosRe: Military verification upload not working and keeps erroring
Hmm. If you've tried multiple browser types, and file types, it certainly sounds like the issue has to be somewhere on our side. I would suggest reaching out to T-Force on FB or Twitter to see if they can assist with either the upload itself, or with having a ticket filed to have your upload issues further investigated. -Lauren62Visto0likes0ComentariosRe: Tombile SIM not working in India!
Hmm. It sounds like there may need to be a ticket filed. While it's true we're often very very limited as to what we can do with a foreign network, if it is something from our side, a ticket is the only way to identify that. If anyone has the opportunity, I would suggest reaching out to T-Force on FB or Twitter (links in my signature) and see if they can file a ticket! -Lauren26Visto0likes0ComentariosRe: Cancelling upgrade order
Oh man, definitely sounds like we have some things to work on and figure out! We aren't able to view orders through the forums, but I would suggest reaching out to T-Force on FB or Twitter! They will be able to complete the fix online and you'll have a record of what is processed! -Lauren46Visto0likes0ComentariosRe: I paid my first payment arrangement early before the due date.Do they still ask me to pay me it again?
¡Excelente pregunta! If you had a future dated check set up, it will still draw-if this is the case, please contact us for options. If it was just an extension, then you are all set! -Lauren55Visto0likes0Comentarios