Forum Discussion
International charge 500$ from my account
i joined t-mobile couple of months back as i'm new to this country. I don't know the rules how exactly the billing works here. I'm charge for international charge 500$ i explained my situation to...
Oh goodness.
Hm. So, I'm not able to view accounts from here on Support. My suggestion would be to reach out to T-Force on FB or Twitter to see if there are any notes from the rep who made the promise documented on the account.
Unfortunately international charges like that aren't something we typically waive because they aren't charged by us, they're what the other carrier is charging and we simply pass the charge over.
If there's documentation of the promise, T-Force may be able to help.
-Lauren
Oh goodness.
Hm. So, I'm not able to view accounts from here on Support. My suggestion would be to reach out to T-Force on FB or Twitter to see if there are any notes from the rep who made the promise documented on the account.
Unfortunately international charges like that aren't something we typically waive because they aren't charged by us, they're what the other carrier is charging and we simply pass the charge over.
If there's documentation of the promise, T-Force may be able to help.
-Lauren
