Forum Discussion
14 dyas of run around and no response from executive team
What a nightmare. I tried becoming a T-Mobile customer through their phone, and it has to be hands down one of if not the worst experience, and it's still ongoing. I attempted to trade in four phone...
That is a lot of drama to go through right at the beginning of something that should be great.
It sounds like you finally got to return the iPhone 15s that were on the totally incorrect order. They were right that you should get your refund within that 5-7 days from the day we receive the devices back.
I know that this has been an ordeal, but I am curious if you are wanting to redo the order or just reverse everything and not start service with T-Mobile. The return should wipe the slate clean, but you will want to make sure that the account created with that order is fully cancelled and zeroed out if you are not interested in staying with T-Mobile.
If you do want to give us another shot, then you can do a new order for the phones that you want with all the trade-ins listed. If you are getting different models, colors, or memory variants, then it is suggested to do them in separate orders. That way if one color is backordered, it does not delay the other phones.
Most people on the Community like to reach out to customer support by sending T-Mobile a direct message on one of the social media platforms. That gets you to our T-Force team who are fantastic.
