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mous82's avatar
mous82
Newbie Caller
Hace 2 a帽os

2g shutdown free phone offer?

Hi, I got an email that says I qualify for 2 totally free 5g phones (didn't say about bill credits or tax) to replace the old 2g phones that I use on my postpaid account, it said in fine print "offer only in store", I called 611 to confirm and the rep didn't  seem to know about it thinking it's for the trade-in with tax and Bill credits, 

So I went to the store (corporate), and after looking through my account they said I don't  have the segment on my account, and didn't know when or if I'll have it,

does anyone know how I can check about this segment?, I called 611 again and they still don't  know馃槥

I think it's called "network retirement totally free phone program"

  • fireguy_6364's avatar
    fireguy_6364
    Hace 2 a帽os

    鈥淚 think it's called "network retirement totally free phone program"

     

    it is. thats what you need to tell them to look up.

     

    its also mentioned over here in this thread along with a pic of what it said

     

    https://community.t-mobile.com/accounts-services-4/2g-phaseout-free-phone-to-customers-still-using-2g-phones-53943

     

     

    Thank you for the letter. It does provide the context that I needed to know exactly what you are looking for. That letter is for our limited time Network Retirement offers. It can be super frustrating to have to redo steps, so I want to do my best to reduce some effort on your part. You will need to go back to the store (You can go to a different location if you want). Have them review the Network Retirement: Totally Free Phone Program. They have internal resources that they can review that shows them what to look for on your account and how to process the phone swap so there is not guesswork at all. 

    I hope this helps!