Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!

Assurant has to be one of the worst companies ever! I paid $31 to have my screen fixed on May 25th 2024 by the Jamaica Repair Center since it was the closest repair center to Brooklyn NY where I live. Been with T-Mobile 20 years. I've been working the last 12 days while awaiting an email or text message from the repair center which never came. Today is my day off so I decided to call Assurant to get an update just for the Assurant agent to tell me that repair center is no longer available. Assurant than proceeds to give me 4 different locations according to my address on file. Two of them being in New Jersey which is a complete different state and the other two being in Long Island which is in New York State but not New York City. Any of these locations would be close to a two hour drive each way, while waiting 3-4 hours or even more to wait to get a phone screen repaired. For me to have to dedicate a whole work shift of more than 8 hours just to save some money is unacceptable. So I had no choice but to now pay the $108.00 to more than likely receive a refurbished phone. I was excited when I heard it was just $29 plus tax to fix my screen. I knew it was too good to be true since you have to sacrifice your entire day just to save some money. Time is priceless so I could've ordered a replacement device 3 weeks ago instead of having to write the dissertation. I would've literally spent more money traveling to the four repair centers the agent gave me than the actual cost to fix the screen on my phone. T-Mobile and Assurant needs to address this problem since I know I'm not the only customer who is experiencing this horrible customer service. 

407mobileman wrote:

I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare.

First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them.

But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait through not one but two billing cycles before removing this fee from my T-Mobile bill. This careless delay in resolving the issue cost me time, energy, and significant money.

I am appalled by Assurant's utter disregard for their customers' time and peace of mind. They prioritize their bureaucratic processes over the needs and satisfaction of the people they serve. It's astounding that a company with such a terrible customer service track record can operate in today's market or serve T-Mobile customers. 

In conclusion, my experience with Assurant has been nothing short of a nightmare. I strongly advise anyone considering their services to think twice and explore other options. Their poor customer service, excessive delays, and lack of accountability make them a company I will never ever deal with again. Save yourself the frustration and anguish, and avoid Assurant at all costs.

This is the most useless service I have ever encountered. Delay after delay. They want their money but will delay sending your replacement. And tell you every time. So sorry but three business days. After the third time of being told to wait three business days I am done. We need to cancel this service and the foreign representatives completely. Whose with me. She a them publicly

Tmobile has gone downhill under new management. It sucks dealing with customer support., useless. I can't even get into what happened this wknd to get my phone replaced, I will say this, why does Assurant even have a number? They make it so you can't speak to a live person and with paid monthly fees  to have one of their support people mock me because I had been going back and forth for 2 days between tmobile and them and was upset tired and kept repeating the same thing over and over. Never again..

Just had similar incident with Assurant. Wife and I bought new phones in July 2023. We have been with T-Mobile for over 20 years. Been very pleased the whole time and haven't had one bad experience until.last month when I filed a claim to get a screen replaced. We've had the phone for 9 months been paying the insurance every month. The phone fell off the night stand one night and caught the foot of the table right in the little 1/16 inch gap between the screen protector and the case. Cracked the screen along the right edge. Barely noticeable but it's chipped and spider web  cracks up the side. Decided to put in a claim because I've never had an insured phone before. Worst decision in my entire life!!! I was impressed when I put in the claim. Only took 15 minutes and $31, I was out the door on my way to a repair shop. Gave them a 5 star 🌟. But that was short lived. When I got to the repair shop they said they didn't have any parts to fix my phone. Only thing they could do was put me on a wait list. 2 weeks later got a call and they said they had a screen with my name on it and to come in in the morning and they could have it fixed within an hour. Got there where we had to call assurant to reschedule a repair appointment so the repair would be covered.  Called the rep and it was nothing but a fight for 4-5 hours to try and get them to set an appointment. Talked to 3 different supervisor and they tried to get their system to set the appointment but it always came back with.... this repair location doesn't have any parts. And would not allow us to make an appointment. We even tried to cancel the first claim and start a new one. The system would not listen they always came back with the only solution was to have them send another device. So payed the additional $99. Waited through another 2 weeks of mail delays. Finally a replacement device came. It was a used phone and was green Instead of black like my original device. Called assurant back. I'm returning this refurbished bs. Should have read the fine print more closely. Worst insurance policy I have ever had. Would not recommend this company to my worst enemy. Found out I could have had free coverage through my CU with only a $50 deductible, new device no questions asked, policy this whole time  ($250 deductible with the clown show company) Now it's too late and I'll just have to suffer through a a broken screen until Jump day. Had I really payed closer attention to the fine print I would not have purchased this insurance at all. NOT REVOMMENDED!!!

Same here I have spent 88 days now trying to replace a phone with cracked screen that is insured but still they refuse to approve my claim have not been able to work for that whole time because my phone is my work and no one is attempting any kind of customer satisfaction offers or anything and I have done customer service my whole life 

Same device one at 4 am and the other I received at 7 pm today when I filed my claim Jan 27 and it broke middle of January 88 days ago still fighting with them

Out of curiosity did you put the Sim in a different phone?  If so the insurance will transfer to the new phone causing the broken one losing the insurance.

They claimed all sorts of different reasons each time new excuse and that was one of them till I explained that was the only way to receive the one time text code so they could verify the account than they dragged it out 88 days well tonight they claimed I was past the claim and that the claim was expired so now my friend washed their hands of it and purchased a new phone because I can't work with out it I have a special needs child who can't handle school so I work at home and home school my son so I have to have that phone 

I am positive that they could provide a better service. Seems like the supervisor are not committed 

407mobileman wrote:

I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare.

First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them.

But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait through not one but two billing cycles before removing this fee from my T-Mobile bill. This careless delay in resolving the issue cost me time, energy, and significant money.

I am appalled by Assurant's utter disregard for their customers' time and peace of mind. They prioritize their bureaucratic processes over the needs and satisfaction of the people they serve. It's astounding that a company with such a terrible customer service track record can operate in today's market or serve T-Mobile customers. 

In conclusion, my experience with Assurant has been nothing short of a nightmare. I strongly advise anyone considering their services to think twice and explore other options. Their poor customer service, excessive delays, and lack of accountability make them a company I will never ever deal with again. Save yourself the frustration and anguish, and avoid Assurant at all costs.

I am experiencing the very same nightmare. Lies on top of lies from both T-mobile and Assurant! I have become so agitated over this situation that began June 23rd. No one old me that I had to pay the deductible before going to a repair store over bridges with tolls. I received confirmation for the appointment I arrived to find that the store was closed. The nightmare begins. After hours on the phone with agents from both companies I was assured that I would receive credit and my phone. Ten days later after so many lies from both companies I have had to chose my mental health over this situation. The last Assurant agent told me that this was happening because of the hurricane just before 4th of July and that the big transporters, such as UPS, FedEx. etc could not reach them. I asked why I couldn't get one from a local store and I was told that those phones are only for their stock. 21 days later I have no phone or tracking number. Please ask who the insurance company is before signing with any cell phone company. Assurant? Run. T-mobile's cell phone wireless service is also beginning to decline. I was I a store and for some reason I couldn't connect to their wifi, which I usually am able to do with no problem.I overheard other people say that they have T-mobile and were experiencing the same problem. Another person with them said that they have Verizon and had no problem. What is the solution????