Forum Discussion

Conni's avatar
Conni
Network Novice
Hace 9 meses

Access to billing detail

Hi,  My husband and I are both unable to view the details of our monthly bill and each gets a message that we need to request access from the primary account holder. When we hit the button to reques...
  • syaoran's avatar
    Hace 9 meses

    If you two are the only two lines on the account.  You might need to visit a store to have the Primary Account Holder set to one of your two lines.  That would be the person whose name is on the account and that is also the person that opened the T-Mobile account.

    T-Force might also be able to help you with that.  Send them a DM on Facebook or Twitter to see if they can help.