Forum Discussion

HemD's avatar
HemD
Newbie Caller
Hace 3 años

Account and Billing

I got my services from a Kiosk at Costco yesterday. For some reason the Kiosk person was not able to associate 2 lines with my Magenta Max 55+ plan, so she had to create two transactions. When I look at the billing info, it shows $130 instead of 2 lines for less than $100. How can this issue be corrected before first bill is paid? Do I need to stop by the local store or any way that I can communicate with customer services via email/call?

 

Thanks and Happy Thanksgiving.

Servicio al Cliente
  • gramps28's avatar
    gramps28
    Router Royalty
    Hace 3 años

    You can try using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support than calling.

    There's also live chat. If you scroll down below this post and click on support a window will appear if chat is available.