Forum Discussion
Account Fraud and no help from T-Mobile for 7 months
On Jan 9th someone walked into a T-Mobile store with a fake passport and was trying to upgrade 2 of my lines. The sales rep caught the fraud and did not proceed with the upgrade, the rep also not...
Whoa, @torresbrooklyn -- though fraud investigations can take time, on the surface this seems like much longer than a typical investigation's length should run. Because our Support Community is a public user forum, we don't have a secure method to verify your account and look over the details from here -- but at this point, with the number of fraud reports that our internal teams have advised you were filed, there should be investigation notes on your account left by the fraud department!
Are you active on social media at all? Our T-Force folks on Twitter and Facebook do have a way to authenticate your account and review the memos. Can you reach out to us using the links in my badge below -- on Facebook, through Message, or on Twitter, through DM -- and have a representative look over the memos? Please let us know what they say!
Look under T-Mobile Corporate Headquarters. You should look for the highest titled person in Customer Relations or Disputes. File a complaint at The Better Business Bureau and usually that gets a response (not necessarily a positive response) but that will get you a name at corporate to begin with. Good luck, don't give up because they are experts at deception and have many blocks set up...OR get a lawyer if you can afford it and SUE. Still best if you do as much legwork as you can to keep legal fees down.
