Forum Discussion
Adding additional line to grandfathered Simple Choice Plan
I have been a tmobile customer for over 8+ years. Beware all customers trying to add a current promotional line to their grandfathered Simple Choice Plan! Tmobile said my line qualified and it would...
Sorry to hear about your situation. As you found out, TMO's official policy is that no lines can be added to a plan once that plan is no longer available. The flip side is that you get to keep you original plan and lines for as long as you want without being forced to change. Each time I asked about adding a line to get a promotional offer I was consistently told that I would have to change all my lines to the same promotional plan.
Having said that, there is one way I was able to add a line and keep that line on my discontinued plan. I added a line by transferring a line from ATT to TMO and the rep that managed my transfer was able to configure that new line with my old plan. Not sure if this is still offered but it worked for me. This was about 5 yrs ago.
