Forum Discussion
grandfathered Simple Choice plan $25 (instead of $10) adding a line after 6
I have a grandfathered Simple Choice family plan ($120 for first 6 lines, and $10 each additional, up to 10 line total). I currently have 9 voice lines. Recently I tried to add a line with byod, and it shows $25 plus tax and fess, and the fine print says $20 per line, while both of which are unexpected. I thought grandfathered plan will stay at the rate unchanged? I have screenshot attached.
I had a paid line (out of 6, so $10 a month), and I just cancelled less than a month ago. Does it cause a rate change of my grandfathered plan?
by chance do you have autopay discount for the plan? If you do then it's $25 for the line, but if autopay is part of your plan then it'll be $20 after the discount applied in the bill.
The easiest way to explain this is your current plan is grandfathered as is but any add a lines you do aren't which is why the add a line is more.
gramps28 wrote:
The easiest way to explain this is your current plan is grandfathered as is but any add a lines you do aren't which is why the add a line is more.
But it is absurd that even the plan details says $20 (no matter if it is right for them to change the price), the checkout says $25. a whole mass.
I also just chatted in tmobile app, the agent says it will stick to $10 and they can adjust it. anyway, not need a new line now.
I hope you saved the chat.
by chance do you have autopay discount for the plan? If you do then it's $25 for the line, but if autopay is part of your plan then it'll be $20 after the discount applied in the bill.
