Forum Discussion
Programa de Descuento para Internet (ACP)
Why is it T-mobile does not honor this program, Affordable Connectivity Program (ACP)? It is not as if they would be losing money, they stand to lose a customer over this presently, and that would be...
JRC wrote:Please file an FCC complaint;
It states on the FCC website that the program protects consumers by:
https://www.fcc.gov/acp
"Preventing consumers from being forced into more expensive or lower quality plans in order to receive the ACP;"
And forcing Magenta and Magenta Max plan holders to switch to Metro is most certainly a lower quality plan, with deprioritized data and speed throttling.
https://consumercomplaints.fcc.gov/hc/en-us
That's not what its saying tho... its saying that you can't be forced to switch to a different plan FROM THE SAME PROVIDER.
But having to switch providers in order to use the benefit because you're current one doesn't participate is totally legal
It's just like having a coupon for one retailer and complaining a totally different store wont take jt
